‘SIT ACCORDING YOUR SIT NUMBER’
dear Mr driver and Mr second driver,please n please respect the customer right.

I am a regular passenger from KLteluk intan for almost 2yr n half duration. i admit that your service are good and comfortable..but lately (DEC 2009-FEB 2010) i always wonder why the bus driver always said ‘duduk je mana-mana’ (sit randomly)- normally i’ll sit according my number.

if the passenger for that trip not so many,i think its ok. but if it full, i really disagree with the command.

6 February 2010 teluk intan.KL,2pm-notes bad experience for me.it like the conductor/second driver let it happened.in almost full sat situation,how can the the command-’SIT RANDOMLY’, announced to the passanger??
because of it (the command) and he (second driver/conductor). i have to sit on the last role,with men at both my side.it really uneasy and uncomfortable for me. in addition,i am female. not only that,the driver simply drove-langgar je lubang2 kat jalan,bukan nak slow down.

its ok if i didn’t ask for my right,but what happen was-i ask for my sit politely from that Chinese man with ‘rambut beruban’ who sit on ‘my’ chair.i can’t get my sit. and simply the second driver come and said to me-sit randomly.
??
for what i request for single sit?

i deserve to have single sit bcoz i request for it.i have my right!
my right to have privacy instead site beside stranger,comfort and save journey.

its not only my right,but the other passengers too.
learn to respect the others right.

hope this will not happen again.i knw u guys try to upgrade ur service,dun because of ur staff didnt knw how to respect other right: u loss ur customers.

tQ

I took ticket from Transnational at segamat station past saturday 19/12/09. I went earlier to get the bus number. The guy at the kaunter (he claimed is name is Firdaus- no uniform – no name tag) gave a wrong number. I waited for the bus, once time, i went back to check he yelled and said the bus left. This agitated me. He refused to acknowledge his mistake. I insist he writes the next bus number. He yelled back at me and said i threw the ticket. Very unprofessional and trying to threaten the customer. I have the audio recording of the conversion and the image of the ticket, gave us wrong number 2 times. When the initial bus were leaving the driver was no where in sight for me to ask, he came in at the eleventh minute and left. There wasn’t any announcement either. I don’t mind waiting for the next bus but their service was absolutely rude.

MATI HIDUP SEMULA AKU TAKNAK PAKAI U ALL PUNYE SERVICE!!!MENYUSAHKAN

I had bought 2 tickets to LCCT last week. Due to the changes schedule of the flight, i would like to change the ticket to other time and venue. but the girl name Rina said that the ticket cannot be change and said that she will help me to sold it. Did your company got such rules that the sold out ticket cannot change the date?

Then, i had told her that if the ticket can’t sold out, pls contact me on the day itself and i would like to take back the tickets and take the bus to LCCT. few hours later, i had go to the branch there and asking abt the status. The other girl working at there said that the tickets had been sold out and the money is taken by Rina and she is not around and asking me to collect it tomorrow.

After few day, Rina call me and told that the 2 tickets did not sold out. So, i go the branch there to take back the tickets. she just can give me back 1 ticket only. then, i’m asking her how abt another ticket. she simply take a ticket that printed KLIA which is not belongs to me and give it to me. luckily i realise that the ticket is not belongs to me. then, i keep asking. she just told me that the other 1 had been sold out.

i felt that she is very dishonest. if i’m not going to take back the tickets and i did not realise that the ticket is not belongs to me, i think she will get the money.

i would like to double check that if they help us to sold the ticket, the money that return to customer will be the half price of the original ticket price?

i really frustrating to the service that you all provide. I will not buy any tickets from transnational anymore.

Its so frustrating and would take so long for me to find a Transnational office, I booked a cheap flight online instead to spend spend the rest of my holiday and money in Thailand.