Adakah Bas Ekspres VIP dari Kuala Lumpur ke Kota Bahru dan masa perjalanan serta harga tambang?

Sila jawap segera kerana perjalanan saya pada malam ini.

Terima kasih. JA 1018, TAMAN MUHIBAH, MERLIMAU 77300, MELAKA.

Saya menaiki bus transnational dari temerloh ke Kuantan pada jam 9.15 am 27 march 2010. Bas bernombor WFN 1533. Saya melihat 2 orang penumpang membayar RM10 seorang kepada pemandu sebelum mereka turun. Seorang turun di Taman Tas dan seorang lagi turun di Terminal Bus Kuantan.

Soalan saya:

Adakah syarikat memang membenarkan penumpang tidak perlu membeli tiket dan membayar tambang kepada pemandu? Andainya ia memang dibenarkan, saya juga ingin berbuat begitu pada masa akan datang kerana menjimatkan masa saya tidak perlu bersusah payah membeli tiket dan dapat berjimat 70 sen (Harga tiket Temerloh -Kuantan RM 10.70. Sila jawab soalan saya ini ke alam email yang saya sertakan.

Andainya ia tidak dibenarkan, saya rasa pihak syarikat perlu bertindak kerana itu 2 kes yang saya nampak. mungkin lebih ramai lagi penumpang yang berbuat begitu. Saya fikir pemandu telah berkompromi dengan pekerja di kaunter tiket kerana sebelum menaiki bas, tiket diperiksa oleh oleh pekerja di kaunter temerloh dan bukan pemandu bas. Mereka telah berpakat untuk menipu syarikat dengan memakan duit HARAM.

Jika seorang pemandu menipu syarikat sebanyak RM20 setiap trip sehari. andainya di Malaysia ada 1000 trip sehari, maka syarikat kerugian sebanyak RM 20,000.00 sehari, sebulan kerugian sebanyak RM 600,000.00 (0.6 juta ringgit). Setahun syarikat rugi sebanyak RM 7.2 juta akibat dimakan haram oleh pemandu.

Saya hantar komen ini untuk membantu pihak syarikat dan pemandu. Pemandu diminta berhenti makan duit HARAM. Bila diberi makan kepada anak isteri dari sumber yang haram, maka lahirlah insan yang keras hatinya dari menerima kebenaran. Maka rosaklah umat ini. Ingat! Daging yang tumbuh dari sumber yang haram, selayaknya dibakar oleh api NERAKA. Bagi pemandu Islam, sila rujuk perkara ini dengan ustaz atau guru-guru agama yang berhampiran untuk belajar feqah bab halal haram. Andainya sudah tahu perkara halal haram tapi masih tidak ada rasa takut kepada Allah, belajarlah bagaimana nak khusyuk dalam sembahyang dengan guru Tasawuf yang mursyid. Kerana sembahyang yang khusuk dapat mencegah kita dari berbuat kemungkaran.

Andainya masih tiada rasa Taqwa (tiada rasa takut untuk melanggar perintah Allah), maka periksa sumber makanan tuan. Mungkin ada sumber yang kurang bersih atau haram yang lain. Hentikan makan haram, baru hati menjadi lunak dan dapat menerima hidayah Allah.

Ticket time: 05 March 2010, 830 pm
Route: From KL Puduraya to Ipoh
Plate number: WPQ (characters not sure) 4568
Complain Target: 3 Malay males with Transnational uniform on-duty at Bus Arrival /
Departure Information Counter in Puduraya

On 05 March 2010, about 815 pm, I arrived Puduraya waiting for my scheduled bus from KL to Ipoh on 830 pm. As time passes, those bus heading to Johor Baru, Melaka, Teluk Intan, Lumut, etc had arrived and departed, they were scheduled at 830 pm, 9 pm and 930 pm.

After an hour of waiting, I asked your staff in the information counter about the reason of delay (in Malay language), they replied it was jam, and I said if it was because of jam, why the other buses coming from different direction heading to different direction can arrived and departed just on time?? And then this rude staff yelled at me “Jam! Jam teruk! Kamu tak percaya boleh ambil teksi pergi tengok bus tu beratur panjang!”

And then I replied in English, for I’m more familiar with English, no other offence meaning, said “Then why don’t you all do something? Like ask us to get to the bus or ask the bus to stop at the main road so that we won’t wait for an hour just for him to get inside here!”

Replied soon, louder with jeeringly smile, “Kamu orang Malaysia, jangan guna bahasa orang putih.”

I was pretty frustrated now. And I changed to Malay language and tell them the same thing again, and they have no other things to say but jam.

Ok fine, no point to argue with them anymore. I went out to see the road condition. And it is just fine! No long queue, even I can say no queue, it was 930 pm already! Usually the jam peaks from 5 pm until around 8 pm. They are fooling us! I do not know what actually happen to that bus but ended up I got into the bus (plate no. Wxx (not remembered) 4568) on 945 pm and arrived Ipoh on 1230 am!! I supposed to arrive on 11 pm! Hey I took 4 HOURS to travel KL – Ipoh!

Buy tickey @Transnational = precious time lost + rude services

Please, next time if the delay is unavoidable, perhaps you can arrange another bus for the earlier scheduled bus passengers? And please educate your employee the art of speaking to the customer, they are the front line staff that will communicate to various level of customers, including tourists not only Malaysian!

Anyway I will not take your bus service anymore, taking a KTM train departs on 945 pm can arrive just the same time compared to taking your bus, why do I pay to get scolded?? Thanks to god I’m the one who received this bad attitudes but not my foreign friends. This is Malaysia boleh??

‘SIT ACCORDING YOUR SIT NUMBER’
dear Mr driver and Mr second driver,please n please respect the customer right.

I am a regular passenger from KLteluk intan for almost 2yr n half duration. i admit that your service are good and comfortable..but lately (DEC 2009-FEB 2010) i always wonder why the bus driver always said ‘duduk je mana-mana’ (sit randomly)- normally i’ll sit according my number.

if the passenger for that trip not so many,i think its ok. but if it full, i really disagree with the command.

6 February 2010 teluk intan.KL,2pm-notes bad experience for me.it like the conductor/second driver let it happened.in almost full sat situation,how can the the command-’SIT RANDOMLY’, announced to the passanger??
because of it (the command) and he (second driver/conductor). i have to sit on the last role,with men at both my side.it really uneasy and uncomfortable for me. in addition,i am female. not only that,the driver simply drove-langgar je lubang2 kat jalan,bukan nak slow down.

its ok if i didn’t ask for my right,but what happen was-i ask for my sit politely from that Chinese man with ‘rambut beruban’ who sit on ‘my’ chair.i can’t get my sit. and simply the second driver come and said to me-sit randomly.
??
for what i request for single sit?

i deserve to have single sit bcoz i request for it.i have my right!
my right to have privacy instead site beside stranger,comfort and save journey.

its not only my right,but the other passengers too.
learn to respect the others right.

hope this will not happen again.i knw u guys try to upgrade ur service,dun because of ur staff didnt knw how to respect other right: u loss ur customers.

tQ

I took ticket from Transnational at segamat station past saturday 19/12/09. I went earlier to get the bus number. The guy at the kaunter (he claimed is name is Firdaus- no uniform – no name tag) gave a wrong number. I waited for the bus, once time, i went back to check he yelled and said the bus left. This agitated me. He refused to acknowledge his mistake. I insist he writes the next bus number. He yelled back at me and said i threw the ticket. Very unprofessional and trying to threaten the customer. I have the audio recording of the conversion and the image of the ticket, gave us wrong number 2 times. When the initial bus were leaving the driver was no where in sight for me to ask, he came in at the eleventh minute and left. There wasn’t any announcement either. I don’t mind waiting for the next bus but their service was absolutely rude.

MATI HIDUP SEMULA AKU TAKNAK PAKAI U ALL PUNYE SERVICE!!!MENYUSAHKAN

I had bought 2 tickets to LCCT last week. Due to the changes schedule of the flight, i would like to change the ticket to other time and venue. but the girl name Rina said that the ticket cannot be change and said that she will help me to sold it. Did your company got such rules that the sold out ticket cannot change the date?

Then, i had told her that if the ticket can’t sold out, pls contact me on the day itself and i would like to take back the tickets and take the bus to LCCT. few hours later, i had go to the branch there and asking abt the status. The other girl working at there said that the tickets had been sold out and the money is taken by Rina and she is not around and asking me to collect it tomorrow.

After few day, Rina call me and told that the 2 tickets did not sold out. So, i go the branch there to take back the tickets. she just can give me back 1 ticket only. then, i’m asking her how abt another ticket. she simply take a ticket that printed KLIA which is not belongs to me and give it to me. luckily i realise that the ticket is not belongs to me. then, i keep asking. she just told me that the other 1 had been sold out.

i felt that she is very dishonest. if i’m not going to take back the tickets and i did not realise that the ticket is not belongs to me, i think she will get the money.

i would like to double check that if they help us to sold the ticket, the money that return to customer will be the half price of the original ticket price?

i really frustrating to the service that you all provide. I will not buy any tickets from transnational anymore.

Its so frustrating and would take so long for me to find a Transnational office, I booked a cheap flight online instead to spend spend the rest of my holiday and money in Thailand.