Transnasional Express Bus
Transnasional Express Bus
The biggest and most reliable bus company by far is the Government’s Transnasional Express with offices all over Malaysia. Transnational Express buses are often slower than private companies’, but that’s because they’re safer and more reliable.
Transnasional Malaysia Singapore Express Bus
Official Transnasional Express Bus Website
Telephone: +65 62947034
Executive Class: Three daily departures (9am, 5.30pm, 6pm) Price is RM69.90.
Economy Class: Eight daily departures (first one at 8.30am, last one at 11pm) Price is RM30
Transnational Ekspress operates from Pudu Raya Bus Terminal and Lavander Street, Junction Off Bus Station Kallang Baru. Economy Class departs at 0845, 1030, 1330, 1730, 2200 2359 daily from Puduraya Bus Terminal and arrives at Lavender Street. Executive Class departs at 9am or 6pm from Malaysian Tourism Centre, Hentian Duta Terminal and arrives at Lavendar St.
Related Bus Topics:
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- Transtar Travel Express Bus
- Sri Maju Express Bus
- Konsortium Express Bus
- Grassland Express Bus
- NiCE Express Bus, Plusliner
- KTM Train Timetable and Fare
- Malaysia Singapore Express Bus
- Best Malaysia Express Bus Companies
- Malaysia Express Bus
where i can find ur bus express schedule to ease my journey..
thanks in advance
can i buy your ticket online?
I am a frequent traveller between Butterworth and Ipoh. I travel to Butterworth on Sunday or Monday night and Transnational is my choice. However, of late, when go on Fridays to your Ipoh counter to book my ticket, I am told by the staff that the tickets for the 8.15pm trip are sold out. But when I ask another staff, he says they no longer accept booking for 8.15 pm trip and tickets will only be on sale when the bus arrives at Medan Gopeng.
I wonder if this is the decision of Transnational Management or the staff at Ipoh. It makes no sense not to sell tickets when you have a schedule and being the biggest bus service provider, reliability and promptness in service is your priority.
I hope you will look into this matter as I very much wants to travel by your service at the said time.
Hope to hear from you soon.
Thank you.
Hi Rangit,
I will send an email to them, and make an inquiry about the subject.
If they DO get back to me, I will let you know.
what neariest LRT from Pudu Raya Bus Terminal
Hi
I have travelled on your bus from Spore to Kuantan and Kuala Terengganu since year 2004 & 2006 and I really like the service provided.
However, I wonder why the last time I travelled from Kuala Terengganu to Kuantan to catch connecting bus from Kuantan back to Spore in year 2006, the bus travel via a “kampung” road. Why they never travel via the coastal road?
Care to momment?
rgds
FZ
Hi , I need to know the cost and schedule for your coach services from Malaysia to Singapore in Dec of 2007. I plan to travel on the 7th of Dec , 2007 from KL to Singapore and return to KL on the 10th of Dec , 2007. How will I be able to purchase the above tickets online ? What about the payment.
I thank you very much.
Nammu Chandron
nchandron@yahoo.com
27th Aug , 2007
12:04 pm
i wan to make some complain..ur driver is not so good.. their attitude is very bad.. on 25 august my fren take a bus from kl to butterworth.. when we reach the bus, we ask the driver is tis the bus to butterworth n he talk very loud n scold us.. then is ok..so my fren say goodbye to us.. n suddenly the bus driver drive the bus away n we run to chase the bus.. when the bus stop at juction we knock the door n the driver open the door for my fren n he scold my fren.. do we do anything wrong?? the time for the bas to depart is not yet..y the bus tat rush n y he scold us?? wat service u r giving us as ur customer?? we the wan who pay u money..n y we get back such bad bad service?? i still remember the bus no..n i still remember the bus driver.. i hope u all will upgrade ur service.. i really do enjoy using ur bus service but tat time make me feel very dissapointed..it make me should i use ur service again?
thank u..
I know this question was asked earlier.
But Is it possible to book the tickets online?
How much for the Executiv bus fares from Penang to KL (18pax)
Can your bus ticket from KL to S’pore be bought online??
Awaiting your early reply. I’m planning to take your bus on Thursday morning.
Thank you,
Your travel guide advertisement ticket price is different from the counter price.. WHy???
THERE IS NO ADEQUATE TICKETS FOR PASSANGER TRAVELLING FROM KLANG TO MELAKA ESPECIALLY ON WEEKENDS AND OTHER PEAK PERIOD DUE TO THE SHARING OF BUS WITH PASSANGER IN SHAH ALAM. MY RECOMMENDATIONS:
1) SPLIT THE BUS ROUTES ( KLANG TO MELAKA) AND ( SHAH ALAM TO MELAKA )
2) IF POSSIBLE PROVIDE DOUBLE DECKER BUSSES DURING PEAK SEASONS.
PLEASE TAKE NOTES AND IMPROVISE YOUR WEAKNESS IN ORDER TO ENSURING THE SUSTAINABILITY OF YOUR COMPANY.
THANK YOU. FOR YOUR TIME AND COMMITMENT.
tiket bus balik raye ke kuala kangsar perak hari khamis ngan jumaat nk balik rayer nie ader lagi X
I’m travelling from Australia to KL on 23 December 2007. Where can I get a bus from KL to Ipoh. Please provide bus number and costs.
Thanks
Hi,
I have some enquiries as follows :
1) Please let us have the time schedule of coach leaving from KL to Trengganu. How long is the journey of the travel time? Also in order to catch boat from Trengganu to Perhentian Island (think boat is from Putra World Trade Centre?) what time should we leave KL to reach Trengganu in order to be in time to catch the boat. How much is the coach fare?
2) Please let us have the time schedule of coach leaving Trengganu back to KL. How much is coach fare?
3) Can we book via internet? If so, how do we go about doing it?
Would appreciate very much your immediate response as we would like to book by today.
Thank you & best regards,
Jenny
ada tak bas tranasional lalu pergi balek dari KL central ke KLIA ???
i purchased bus ticket for my daughter for alao star to klang online at shah alam branch on 30/10/07 and poster by express mail to kuala nerang on the following day.The bus will departure on 3/11/07 @11.30malam.
The problem is till todate 2/11/07 @ 4.30pm my daughter still not receive the mail..
Question; what must I do if thicket not available till the departure dateand time?
I’m travelling to KL on 22/12, I would like to take bus from KL to Kuantan, as I have booked my holiday package in Cherating. Which and where can I take the bus, and how much is the cost, how long is the journey. From Kuantan city how to go to Cherating beach.
Thank you.
Saya dari Shah Alam akan ke pangkor kerana mesyuarat pada 27hb november ini. Saya nak tanya ade tak perkhidmatan bas ekspress dari Shah Alam ke Lumut dan kalau ada bermula pukul berapa setiap pagi.
My sister is going to KL on December 31, 2007 from Singapore for her flight to the Philippines. She will be back in KL on January 9, 2007 and will be traveling back to Singapore during the same day. May I know how she could reserve for both trips? How much will her trip cost if she will taking the Economy class? I hope to hear from you soon. Thank you.
May I know that do you have bus from Klang to Melaka? What is the fare for 1-way bus to Melaka, the timing to Melaka, and from Melaka to Klang.
i want to make complain abt your rude driver.It happen today 11 December. My sis took your bus at 10.30am from Kulai,Johor to Shah Alam.The bus register plate num is WPQ2206.My sis had 3 heavy bags so my father asked the driver to open the bag compartment but he told us that it is full. Ok fine, no problem. Because of that my mum help my sis carry her bags on the bus.Before my mum can even get down,the driver drive the bus away and my mum had to ran tell the driver to stop.Bus driver didt stop but scolded my mum with bad words.He stop the bus 500m away frm the bus stop.My point is wht is my mum mistake???? why the driver hv to use bad words to an old lady????My fly use to travel using your service. i wish you can take action toward the bus driver so that it wont happen again. thank you
Hi , I need to know the cost and schedule for your coach services from Malaysia to Singapore on March of 2008.Please send me the information for :
1. Time Schedule 20 march & 23 march 2008 + stop station + price
2. How do i purchase online?
I thank you very much.
this nis not a comment but just to ask you about the bus services.How should i know that your bus can reach at the terminal makmur,Kuantan on 19 December 2007?
21 DEC 2007
RUDE DRIVER
I would like to make a complanation about a bus driver. Bus driver’s information as following:
Name : Azman Bin Omar
Bus No: NBJ 3015
Time : 7pm (From Melaka)
Perjalanan Melaka to Kuala Lumpur
KLS 148
Kod Trip 3489869
Actually Transnational express bus is my primary choice since 1998. However after this case, i think i have to remake a decision when i wish to take bus.
This case occured when i was on the way back from Melaka to Kuala Lumpur. When the bus reached pudu jail there, i asked the bus driver whether can let me down or not? He use a very rude word and said “KAMU TAK ADA OTAK KE? INI TEMPAT MANA BOLEH TURUN? KAMU INI BODOH KE? TAK GUNA OTAK LANGSUNG!”
Is it my false?
Is it a excellent bus driver provided from Transnational Express Bus?
After that, i had make a complaint at pudu bus station. The person who at the counter told me this case will send to the manager from Melaka branch.
I hope those related department should handle this serious issue as soon as possible because it will affect the reputation of a company. Besides, passengers will lose their confidence by taking bus to others destination.
Thank you.
Regards,
Mr. Yong
juz wld like to ask is there any bus to merang(KT). wat is the price/timing
juz wld like to check is there any bus to Merang(KT). Wat is the price/Timing
hello,
I would like to know when your latest bus is from SIN-KUl for Jan 12. We are arriving in Singapore at 10:30 pm at the airport and would like to catch the latest bus. Do you have online booking?
Thanks so much
Mich
michcoop80@yahoo.com
I will arrive at KLIA on the 29th. March 2008 at 6.05am. From there I will take a taxi to Pudu Raya Station, KL and planned to continue my journey to Johor Bahru at around 10.00am.+/-
I would like to book online economy ticket for one person.
Please advice, thank you.
Regards,
Razali Hj. Abdullah
+9710506533134
I see that many people have been asking the same question again and again. I am also asking the same question: “CAN I BOOK BUS TICKET ONLINE?”
Thank you,
ooi ca
What kind of bus services are avaiable from Johor Bahru to Ipoh around 3:00 or 4:00 am?
What options are there from SIN at 2:00 am?
Thank you,
May I know that do you have bus from Endau to Kuantan? what is the place may i book ticket n how much..thank..
hy.. i wanna going to langkawi.. can i go by this us.. how much the rates? and is the bus going daily?? in what time?
Anak saya dan kawan2nya dan penumpang lain selalu berulang alik dari Gombak(Stesen Greenwood) ke Kuantan (kerana belajar diKuantan) dan begitulah sebaliknya tidak kurang 2 kali sebulan.
Masaalahnya ialah bila bas keKuantan Bas Transnasional melalui perhentian diGreenwood TETAPI kalau balik dari Kuantan bas2 itu tak akan melalui Greenwood. Bas2 dari Kuantan biasanya akan terus keSentul/atau Jalan Pahang melalui Lebuh Raya Karak. Penumpang2 yang sepatutnya turun di Hentian Greenwood sebaliknya ‘ dibuangkan berhampiran Masjid Rahimah (Lebuh Raya Karak) yang jaraknya kurang 1 kilometer dari Hentian Greenwood.
Saya memohon pihak pengurusan syarikat tuan supaya bas2 yang datang dari Kuantan menurunkan penumpang2 yang ingin berhenti di Hentian Greenwood, kerana disana ada kemudahan bas dan teksi bagi meneruskan perjalanan mereka kedestinasi masing-masing.Harap ambil perhatian dan tindakan sewajarnya.
saya nak tahu jadual bas ke bagan serai pada hari khamis ini 31/01/2008 dan jumaat 1/02/2008. sekiranye tiada bas ekspress direct ke bagan serai, dimana hentian yg terdekat sekali dgn bagan serai dan boleh tak sekiranya saya hendak dapatkan tiket secara online.
We’re planning a trip on the night of march 28 from malaysia to singapore and vice versa on march 30 and we have to catch a flight so we must be at the KLIA before 11pm. How much is the fare of 5 adults and a 4 year old child?Economy only. What time are we going to arrive in singapore from malaysia and from singapore to KLIA?What is the first city in singapore the bus would bring us and any cheap hotel we can stay offering city tours?And how can we visit indonesia from singapore?Is it possible if we travel from malaysia to singapore to indonesia?Do you advise going back to singapore before going to KLIA or travel from indonesia to KLIA?
Thank you, please include estimated costs.
ooi ca,
Just wish 2 put some comment in here regarding Transnasional bus.
For Transnasional Bus, they do not allow you to book online at this point of time.
But from my knowledge you can purchase at any Transnasional Counters nationwide 60 days in advance. No booking though. You could change the date/time/destination after you purchase the tickets but a minimal charge will apply.
There are over 150 counters/agents for Transnasional nationwide where you can ask/purchase tickets to any destinations in malaysia.
I have tried calling your Singaporean number many times now, but it seems to be engaged all the time. It may be a bit late, but according to a friend of mine who is incidentally using your SIN-KUL service today at 1200 hrs, you may still have tickets available for the time I desire. I would like to check if there are any available tickets from Singapore to Kuala Lumpur at any time on the 5th or 6th. Could you kindly get back to me on the availability of anything within what I have asked for? Thank you.
We would like to lodge a complaint about the poor condition of the following bus:
Date:18.2.2008
Destination:Taiping -KL
Trip ID:TW318
Time:11.30am
During our journey from Taiping to Kuala Lumpur, we found that there was a leakage abd dripping caused by the air condition which resulted in several passengers seat were found wet due to the above mentioned.The worst things is that the passengers have to shift to others seats and share with others passengers.We also found out that the luggage compartments were not properly maintained.
We hope that the relevant department will look into this matters as it will effects the reputations of the bus operator and image of our country.
With sincere regards,
Hakimi & Hidayah
just would like to know is there any bus ticket to
merang(jetti) what time & price. how long to take?
from jb to merang(jt)
thanks
can i order your tickets online?and how…
about the increasing of tickets price, especially during festive season, is there any action have been taking to the tickets counter who sold the tickets over the normal price?
Satu bas Rapid KL ( U27 ) sengaja tidak berhenti apabila ditahan di perhentian basnya di Pudu Raya . Bas terbabit tidak penuh dengan penumpang. Akibatnya saya dan bapa saya terpaksa menaiki LRT Rapid KL ke Ampang. Ia merupakan pembaziran masa dan tenaga.Saya berharap kejadian seperti ini tidak berulang
saya nak tanya..bleh tak tiket di beli secara online……….??dan lagi satu tiket ke kuantan 8/03/08 hari bulan masih ade lagi tak??
i would like to know the bus fare from kuala lumpur to merang jetty (pulau redang), and is it possible to booking online?
i want to know is there still can buy bus ticket to pulau redang(jetty) for month june?
saya nak tanya… bas ke melaka ada lagi tak sekarang???…07/03/08
tq
Saya juga ingin tahu waktu/masa bus espres ke Melaka
May i know wat time for the last bus fr pudu raya to melaka sentral?
Bila waktu perkhidmatan bas terakhir dari Ipoh / Taiping ke Klang / Puduraya?
we are planning to travel between KL and Mersing to reach Tioman Beach Resort. Can you please provide us with bus schedule, cost for executive class and mode of booking?
Pemandu kurang ajar………
plate num is WPQ2206
hi,
it is true that ur ticket is online?
means that we can check n buy from any transnational counter? i heard that it was online system. i just want to clarify. if it is not applicable, then do not ever advertise and proud as u all have a good database that can be check it out by users from anywhere they are. please someone answer me..
i m gonna go to Singapore from KL in April 30.
Can you give me your schedule from KL to Singapore and from Singapore to KL.
Thank you in advance
Can you please let me know by return mail today
as to whether ticket is available for a journey
from Kuala Lumpur to Kuantan (25,4,2008). Please also let me know the ticket price and
at what time the last bus leaves Kuala Lumpur
and what time it will reach Kuantan and at which bus station it stops – I would like to
get down at Jala Bukit Ubi.
Thank you. Awaiting your immediate reply
Arun
ada tak perkhidmatan bas dari kangar-seremban? BErapa harga tambang utk dewasa?
I am wondering, do you have a bus service from Perlis to Pinang at 11pm? And if so, how much will it cost.
My daughter is a college student in Kuala Lumpur. She bought two tickets to travel from Kuala Lumpur to Johor Bahru on 1/5/08 at 9.30 a.m. with her friend’s grandmother. On that day, they both arrived Pudu station at 8.40 a.m. and head straight to your ticket counter. They were advised that the bus she was to take had not arrive. My daughter went to the counter several times and the lady told her that the bus will be late. Probably due to it being her 1st time travelling back, she was just trusting and dependent on the counter staff. However by the time she went to the counter a third time, she was told that the bus had left. At that time, there were also two others who missed the bus due to misinformation. Apparently, there were two buses heading for JB at that time, one with Pasir GudangJB and one just JB only. Somehow, there was a mix up and they both missed the bus. Since my daughter would be a frequest traveller and in view that she had arrived the station way before time but still missed the bus due to some misunderstanding, I would like to seek your compassion and support by allowing my daughter to reuse these two tickets by changing the dates and time. Kinly advice if you would consent to it and how should we go about getting the ticket changed. Your kind co-operation and understanding would be most appreciated. Thank you.
where can i find ur bus express schedule…thanks you
SAYA MEWAKILI PEMANDU DAN STAF TRANSNASIONAL INGIN MEMOHON MAAF SEKIRANYA TERDAPAT KEKURANGAN DALAM PERKHIDMATAN KAMI.UNTUK MAKLUMAN PIHAK YANG TIDAK BERPUAS HATI,BAS TRANSNASIONAL AKAN BERGERAK TEPAT PADA WAKTUNYA SEKIRANYA BAS BERADA DALAM KEADAAN YANG BAIK(JIKA TIADA MASALAH) DAN PENUMPANG HENDAKLAH BERADA DI TERMINAL @ HENTIAN 15MINIT
AWAL SEBELUM WAKTU PERJALANAN.SILA DATANG KE KAUNTER PERTANYAAN UNTUK MENGAMBIL NO BAS DAN PLATFORM BAS BERADA.
TENTANG PEMANDU YANG TIDAK MAHU MEMBERHENTIKAN PENUMPANG DI TEPI JALAN,BUKANLAH PERKARA ITU DISENGAJAKAN.INI KERANA MENURUT GARIS PANDUAN YANG DIKELUARKAN LPKP,MANA2 BAS EKSPRES TIDAK BOLEH MENURUNKAN PENUMPANG DI TEPI JALAN @ HENTIAN BAS HENTI-HENTI.SEKIRANYA TERDAPAT ANGGOTA PENGUATKUASA,PEMANDU BAS DAN SYARIKAT BOLEH DISAMAN KERANA MELANGGAR PERATURAN DAN KEMUNGKINAN MASALAH DI LUAR JANGKAAN AKAN BERLAKU.PEMANDU JUGA KEMUNGKINAN BESAR BOLEH DIBERHENTIKAN KERJA.BAS MESTILAH MENURUNKAN PENUMPANG DI DESTINASI YANG TERTERA DI DALAM TIKET(CONTOH:HENTIAN PUDURAYA)
BUKANLAH DISENGAJAKAN OLEH PEMANDU UNTUK TIDAK MEMBERHENTIKAN PENUMPANG DI TEPI2 JALAN @ BAS STOP KERANA IANYA MELANGGAR PERATURAN.SEKIRANYA ANDA PERNAH BERHENTI DI TEPI2 JALAN,IANYA ATAS BUDI BICARA PEMANDU.
DAN UNTUK SEBARANG PERTANYAAN,ANDA BOLEHLAH DATANG KE MANA2 AGEN E-TCKETING TRANSNASIONAL TERDEKAT KERANA ANDA BOLEH MEMBELI TIKET UNTUK KEMANA2 SAHAJA.SEBARANG TEMPAHAN MELALUI TELEFON MASIH BELUM ADA BUAT MASA INI.SEBARANG KESULITAN AMATLAH DIKESALI.
ambo nak tau no tepon bas tranasional hok nak balik kg ambo batu rakit, ganu! ambo nak tny cara2 naik bas, cara2 duduk dale bas, cara2 berjalan dalam bas dan cara2 turun dari bas. ambo tok beso naik bas mugo ambo naik keta sokmo. kali nk jah nak naik bas sbb keta ambo punah. demo bue slalu la no tepon bas trans deh sbb ambo nak segero ni. adk ambo dok tggu kg nk make kfc doh ni.. slalu deh ambo tggu ni
I had been trying to get a valid telephone contact in your Ipoh Ticketing office ONLY IN VAIN!!!!! The mobile number provided had a voice activated message saying all incoming calls to the number had been barred as requested by owner.
I had been calling 2 other available numbers from your website – NOT YET IN SERVICE!!!!!
All I need is a VALID NUMBER TO CONTACT TRANSNASIONAL for an enquiry for my journey to KL tomorrow at 7pm!!!!!!
CAN ANYONE TELL HOW TO GO ABOUT GETTING THIS SIMPLE INFORMATION PLEASE?
This mail is to complain about bus service I recently received from a Transnasional at Kuala Lumpur, Puduraya.
I called Transnasional’s staff on 13 Jun 2008 to find out how to deal with a problem I had with the bus services. After I had been on hold for several minutes, one staff had came on and tell me the bus had been left already. I had to explain my problem to him several times because he did not seem to be listening and therefore asked me the same questions repeatedly. The staff put me on hold for several minutes, and then returned to say he could not help me.
Needless to say, I was quite frustrated. Because, actually this problem occur is company staff mistake which put the wrong instruction on the sign board which clearly stated the bus to Johor Bahru on 7pm is WPQ 2106 at platform 10, but when I arrive that platform I realize that the bus WPQ 2106 is on platform 11 so I go back to the counter and ask the staff again but the staff replied me ‘tunggu bawahlah’ unsociability.
After that I just turn back and wait the bus til 7:15pm. I go to the counter again and ask the bus, unfortunately, the staff tell me the bus left already and after that the company guard came and say he has wait at the platform and tell the customer the bus has change. But I and my friend wait at that platform since 6:45pm but we didn’t see the guard and we never leave the platform.
When I explain to them, the guard and the staff try to rude with me, I can’t imagine the namable Transnasional company would hired this type of staff which blemish company reputation.
I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, I am not want to claim back the service but I’m here hopes that the company will take action to uncivilized staff immediately. I will be informing my friends, family about this experience and the responsibility parties. I hope respective company will give me a reasonable deraignment.
saya telah menaiki bus trans pada hari isnin yang lalu pukul 9 pagi dari k.trg ke ayer hitam, johor. Semasa saya membeli ticket di kaunter (k.TRG), saya telah memberitahu bahawa destinasi yang saya hendak pergi adalah ayer hitam. dan tiket yang dibagi adalah ke johor bharu. Sebelum ini saya sudah pernah menaiki bas pada waktu yang sama dan ke destinasi yang sama. Driver yang sebelum ini pun akan menurunkan saya di hentian bas ayer hitam. Apa yang saya tahu adalah destinasi yang boleh sampai adalah segamat, ayer hitam, JB dan singapore. (menurut papan penyataan di kaunter)
Tetapi, pada 23 hb ini, semasa saya memberitahu driver bahawa saya hendak turun di ayer hitam, driver tersebut tidak mahu pergi ke ayer hitam dan menurunkan saya di machap, johor. Alasannya adalah traffic jam di ayer hitam dan sampai ke singapore akan lewat. Dia menyuruh saya menaiki bas atau teksi di machap pergi ke ayer hitam.
Adakah ini dikatakan service yang baik? Bukankah driver harus mempunyai tanggungjawab supaya semua penumpang boleh diturunkan di destinasi yang hendak disampai? driver juga memberitahu bahawa dia sudah lama tidak menurunkan penumpang di ayer hitam. Kalau perjalanan sudah lama ditukar, bukankah kaunter harus memberitahu penumpang bahawa bus tidak sampai ke ayer hitam?
sebelum ini juga ada driver yang tidak mampu masuk ayer hitam dan ingin menurunkan saya di tepi jalan lebuhraya yang mendekati tol ayer hitam. tetapi akhirnya mereka juga menurunkan saya di ayer hitam apabila diberitahu bahawa jauh jaraknya.
saya berharap pihak trans faham apa yang telah berlaku dan boleh menyelesaikan masalah ini. saya juga ingin tahu destinasi-destinasi yang boleh sampai supaya lain kali tidak berlaku perkara yang sama lagi. sebab saya amat suka menaiki bas trans kerana ada juga driver yang amat baik yang pernah saya jumpa.
terima kasih
Salam, saya suka menaiki bas transnasional. Tetapi saya sangat sangat tak berpuas hati apabila TEMPAT DUDUK SAYA DI DUDUKI OLEH ORANG LAIN! Kemudian saya pula yang terpaksa cari tempat duduk lain. Saya telah berusaha membeli tiket awal supaya saya dapat duduk diseat yang saya selesa. Kenapa bila saya menaiki bas saya pula yang kene duduk ditempat yang orang tak nak duduk! Adil ke??? Saya harap pemandu tuan dapat mengingatkan penumpang penumpang basnya supaya duduk ditempat seperti ditiket masing dan tidak duduk ditempat orang!!! adalah tidak sopan mengambil tempat duduk orang lain! Sekurang kurangnya ingatkan penumpang mereka jika mereka duduk ditempat orang lain, mereka harus beri tempat duduk kepada orang yang berhak jika orang itu menaiki bas itu nanti. Perkara ini telah beberapa kali terjadi pada saya. Sekurang kurangnya pemandu tuan beritahu pada penumpang yang duduk di tempat orang itu supaya duduk ditempat yang tertera di tiketnya! Harap pihak tuan menasihati pemandu pemandu tuan supaya perkara yang tak selesa ini tidak terjadi lagi apabila saya menaiki bas trans kelak. Terima kasih. (penumpang pantaitimur)
i would like to make a complaint here.why should i pay for the fee of changing my ticket? why i bought a ticket at 7pm can’t enter the bus of 5pm? I had been waiting for the 5pm passanger to occupy their seat. after all the 5pm passanger had occupied thier seat, there were still many empty seats but the bus driver does not allow me to enter the bus.why? we are customer, sometimes the driver even fierce against me…is it the correct for the driver to be rude to the customer… this kind of things not happened once but for many times already…the attitude of the bus driver is really a problem…
To me Transnational is still the best company (bus) and I always recommend my guests (travellers from all parts of the world) to take Transnational whenever they travel in Malaysia. So far I’ve got good feedback from them – they like their services and the buses are in good condition always.
I’d like to thank the management and do keep it up.
i am prefer to take transnational bus since i am very disappointed by taking other buses..
i am sorry to say the only one bad thing usually for any express bus usually the air conditioning (Leaking and dripping), not only transnational bus (i have experienced), but also from other buses..
but for me, this transnational bus is still the best among the other buses..
i want to strongly argue that the transnasional company is not a responsible company because the response i post on june 24, 2008 is not reply by the company, even the mail. i hope all the consumer will make a best choice before buy the bus ticket for our own goods. dont cheated by the unresponsible company.
Dear Sir,
Permit me to publish this letter in your web-site, based on my personal bad experience on
Transnational Bus!
I used to be a enthusiastic supporter of the Transnational because of their very strict
departure time and their attractive price structure, however I can not accept their
staffs’ bad attitude, rudeness, indiscipline & lack of conscience of their staff in general.
On Dec. 25th, 2007 at the 1.00pm KL Pudu Raya/Johor trip, I ushered my group of
visitors from Shanghai – 7 of them including myself, to the boarding platform 30 mins
b4 schedule and waited, but yr bus didnt arrive! However, after 25 mins, it arrived
but was blocked by another 2 buses in front which was still waiting for passengers!
At that point, we cldnt. board or load our luggages because the entrance of the bus
and the luggage compartment was blocked by a huge pillar near the staircase, and
moreover it was dangerous to board as the bus was too close to the staircase leaving
no room to squeeze ourselves thru!
Meanwhile, because of the precarious position of the bus, we waited awhile for the
2 buses in front of it to leave b4 we decide to load all our luggages, but that was not
the case! Because, the moment the 2 buses left at the same time, the Transnational
also sped along together in double quick speed!
What suprised me was, wasnt the driver aware that 7 persons were missing from the bus, and that 7 persons were there in front of him waiting to board the bus!
Quickly, without thinking of myself I sprinted for my life after the bus and banged
onto the bus panel repeatedly begging it to stop amidst bewilderment from the public
at such a scene when an old man of 50 chasing at a `runaway` bus. My visitors
was shocked that such `rudeness` and inconsiderate behaviour cld happen in KL, alto’
earlier I boasted to them how friendly the Malaysians are in general, and how great
a city Malaysia is, which was the reason they came to KL with me! How wrong,I
realized after this episode that some mishap cld happened to me? what if while
chasing the bus, killed by another bus if I tripped and felled! or maybe my heart stopped suddenly b’cos of the stress!
Inspite of by vigorous banging, the bus sped even faster until it reached the junction
of the main road where it was forced to stop b’cos of heavy traffic! But woe, no,
even with my last breath ,I bashed the bus so hard that even bystanders were shouting for the bus to stop, but he did not! He was more keen to be arrogant
and rude like his other colleagues!
In retrospect, and after thinking seriously, I think the driver could have sold our
7 seats (b’cos during this Christmas period seats were oversold, and probably
the driver sold our tickets). And also since the Bus was fully own by Mara,
the employees of such company thought that the are civil servants, thus feel
that they hv the rights to be indifferent! Anyway, most civil servants are!!
After this unhappy episode, I swear that I will never board any Transnational bus
again, and I urge all Malaysians, Sporeans & Foreigners to avoid such a service,
because if u are unlucky, it may cause u to loose more monetarily or even yr lives!
I hv also had experience that their drivers to not wait even for 15mins if
passengers are late in clearance at the Spore immigration. There are many
instances when families were divided when some members were delayed at customs.
They were never compassionate when I pleaded for these families when I witnessed
such incidents from time to time!
I urge total boycott for this company, and I challenge them them to contact me if
they dare! I send them umpteen messages on my unhappiness but they never dare
to reply! I urge the Govt. to take actions to defend the image of Malaysia!
Regards, Joseph
HP:0167180098
this is the first time i travel to Singapura by Transnasional. When we arrive to the Sin custom for normal checking, it taked around 15 minutes. Afterward i prefer the bus driver should wait until everyone occupied as previuos, but when i go the station the bus have leave. I really very fail up & dissappoint at that time and not a responsibility driver attitude. I provide the bus detail for your further improvement:
Bus no: WMU6105
travel date: 6/9/2008
regards,
Bryan
I would like to make complain about the service of the counter and arrangement of bus.
Start from Apr’08 until now almost everyweek i will take bus back from Bahau to JB.
I feel that the arrangement of the bus is very poor.
quite few time the bus is no Air-condition and we need to ‘tahan’ from Bahau to JB so long distance….(4.5-5hr).
Why dun the company try to arrange the good condition bus for customer,and we need to stay at bus for so long time and get this kind poor bus.
Last week my bus even delay for 2.5hr….the reason for them is bus break down and trafic jam. We buy the ticket accoridngly the timing we need…due the bus delay and we need to spend more time. I think that is not the correct way.
Bus delay not is the first time happend. Really disspointed about this kind of service.
Even i request the contact number of head office they also dun want to provide.
May i know that why they dun want to provide the HQ Tel no? They scare of customer feed back??
By the way attitude of the staff (sell ticket) also not good, when i asking something she just answer’oh….or just keep quiet’ what kind of serive of this??
When i call the number as they provide to me and i found that not the HQ tel no.
They only want to avoid we disturb them and just anyhow give us a number.This is wrong to serive customer in this way.
We pay for the so much $$ (increase 30% compare with last time) and get this such service.
I hope the management can improve of this kind problem happend again.How they will change the poor service and get the ‘good’ bus and no more no air-condition bus for us due we ned to stay at bus for 4-5hr.
If can kindly provide us the complain centre tel for us.Any issue we may contact and inform. I also hope the management may take action for this issue and revert to us.
regards,
LH
19th sept 2008, 3.30pm pudu raya to butterworth.
PLATE NO : XXX 9305
The bus driver have BAD BAD BAD BAD BAD BAD……………attitude and VERY VERY VERY no manner.when we ask for stop at a rest station HE just shout loudy ( tak da tak da tak henti tak henti) and did not answer us. not just happen on us at the same time is also happen with other passengers.
I wan’t mention HOW COME THE DRIVER TREAT THE PASSENGER like that ??????????
IS IT TRASNATIONAL provide THIS TYPE OF SERVICE to the customer?????????????????
<>
Mr. Joseph,
please retract your statement. it’s like saying all businessmen are so & so, and stuff like that. please do not generalise. i am a civil servant. and i have problem with transnasional also. but please – if you have a problem with transnasional,let it be between you and transnasional. dont include other honest civil servant who as a matter of fact had become victim to unreliable service of transnasional too.
i cant get through to ipoh ticketing agent. all the phone numbers are useless.
Hello, I am from Arab country i would like to complain about something that happened to me using your buses. My trip was from KL to Mersing going to Tioman Island. In the early morning my friends and i went to Bukit Jalil in order to be on time. We stayed there for three hours waiting the bus, We went to the counter to ask what time the bus will be here and then we got shocked the way that your workers answered. The way they talk is like a pullshit and that is not the way how should your workers deal with your customers. Many times we asked because we are going to a place which we didn’t know before and then the worker said if you don’t want to stay we can give you back your money and she doesn’t know that we’ve 10 tickets. When we came back to KL they gave us a very bad bus which there is not televion no Radio, chairs are broken already. What i need from you is your cooperation in order to give some advices to your drivers and your workers to treat in a nice way with others. Your cooperation and you understanding would be more apperciated
Reliable my foot! Sorry but I took a Transnasional bus from Kuala Terengganu to Johor Bahru and we were eight (8) hours late because of breakdowns and incompetence of staff. Other (local) passengers were saying that Transnasional is known to be late and actually unreliable. Because it is government-run, they say. On that route there’s just no alternative.
Dear Sir,
Permit me to publish my complain in your web-site, based on my personal bad experience on Transnational Express Bus compay.
This is the 1st time I am helping people to purchase ticket at Transnational Express Bus counter at Penang, I reach there 11am this morning and I keep waiting for 45 min until 11.45am but there’s no one in the ticket counter. I just wonder is this the way Transnational treat the customer?
I can see the customer come waiting for half an hour go off, or rather buy from other bus company, they told me this company is not user friendly at all and these is not the 1st time, same case happend many times……..
I do hope to see there is some improvement in future…..
Regards
saya sebelum ini beberapa kali menaiki bas transnasional dan pada suatu hari tu mendapati pemandu bas transnasional agak kurang ajar apabila menengking penumpang -penumpang didalam bas seperti memaki lembu. selepas itu saya tidak lagi menaiki bas transnasional kerana saya boleh mendapat servis yang lagi baik daripada syarikat2 bas yang lain. “kerana nila setitik rosak susu sebelanga”
SALAM… pada 3 hb mac 2009 saya dan bape saya telah membli tiket dr puduraya ke JB larkin station…. driver dia sgt kurang ajar pada bapa saya dan bapa saya yang berumur 57 tahun ditengking dan driver tersebut menyebut “oi jgn buka lah(tempat letak bag) da penuh la bongok… so rude la driver dia… da la tua tak sedar diri langsung … bodoh nye driver da buncit ….. saya harap mana2 pihak mengambil berat tentang perkara ini……
salam hapiz
Just now I have an important trip have to go KL from K. Terengganu. I bought 11pm ticket of transnational. This is my first time to use transnational service. You know what is my experience? I departed MPKT at 1010pm. The first thing I did was going to transnational counter to ask my ticket bus plat no. This is the first thing I want complaint. I showed my ticket to the counter’s staff and asked what is the plat number of the bus that I will take. The staff answered me with a impatient voice and said that this is the last bus, just wait. I was shocked and asked again: Is the bus hasn’t come yet? He answered: it already chop there, didn’t you see it? So, I checked again the ticket, it chop there: Tunggu/naik LRG 6,7,8,9. I didn’t know what is there I should concern about this???!! I was asking for plat number. Fine, I have no mood to talk with such a no manner person. I wait at the seat near Lorong 9 which is the only seat I can found. I waited and waited and waited. I quite relieved because there were many repeat announcement for transnational bus. My friend and I heard many announcements and the following are the content in English (they announced in Malay)
Around 1020pm: For the customers who take transnational bus to KL at 10pm, please be patient. The bus haven’t come yet. (repeated more than 10 times)
Around 1030pm: For the customers who take transnational bus to KL at 1030pm, your bus already arrived and the plat number is XXXX. (repeated more than 5 times)
Around 1035pm: For the customers who take transnational bus to KL at 10pm, please be patient. The bus haven’t come yet. (repeated more than 5 times)
Around 1045pm: For the customers who take transnational bus to KL at 10pm, your bus already arrived and the plat number is XXXX. (repeated more than 5 times)
Around 1055pm: For the customers who take transnational bus to KL at 10pm, your bus already arrived and the plat number is XXXX. (repeated more than 5 times)
But, my friend and I have never heard of the announcement about 11pm.
We were waiting until 1110pm. The last double deck of transnational bus has departed. We found that everything is weird, we went to the counter, and it was closed. We were getting nervous and more… I was crying. We waited until 1130pm, we called our friend to fetch us back. We take half an hour to get from Gong Badak to MPKT. We are University Malaysia Terengganu’s 3rd year students. I felt very dissatisfied and annoyed because this is an important trip for us. We have to take some important thing for our course’s drama in KL. Our drama is held at 28 March. The office that we need to get the thing will closed at 5pm. We have no choice and in this circumstance, I felt very annoyed and I don’t think this is what a company should do. We are clients, I am not demanding for nonsense request. Just a first time experience make me say no to transnational. As well as to my friends and family included those who are concern. This is a thing that cannot be tolerant.
hello….
hmm boleh saya dapatkan jadual bas dari stesen bas kuala lumpur ke kuantan pahang, beserta dengan harga tiket sekali pada 17 april 2009.
terima kasih….
the nearest from pudu lrt station is plaza rakyat
Saya adalah penumpang transnasional semenjak tahun 2002 saya berulang alik K.L ke Terengganu dan sebaliknya sebulan sekali. Setiap kali balik ke Terengganu saya akan naik di Greenwood begitu juga semasa sampai ke K.L saya akan turun di Greenwood. Ini memandangkan saya tinggal di Taman Samudra, Gombak saja dan turun di sana memudahkan saya mendapat teksi dan lebih dekat serta selamat terutama di waktu awal pagi. Tetapi pada awal pagi 25.5.2009 (pukul 5 pagi) bas yang saya naiki dari Terengganu iaitu TT020 (bertolak 11.00 mlm) tidak mahu berhenti di Greenwood dan saya ditinggalkan seorang diri di tepi jalan Karak (dekat jejantas)yang sunyi tiada sebuah pun teksi melalui kawasan itu tanpa memikirkan keselamatan saya sebagai penumpang lebih2 lagi seorang perempuan dengan membawa beg kiri kanan bahu. Saya terpaksa berjalan kaki ke Greenwood untuk menahan teksi. Sepatut pemandu tersebut lebih peka atas keselamatan penumpang lebih-lebih sekarang banyak berlaku jenayah ragut menimpa kaum wanita. Saya hairan kenapa bas lain boleh berhenti turunkan penumpang di Greenwood bukannya, terpaksa melalui jalan yang sesak atau jem (awal pagi) bukannya susah sangat untuk tinggalkan penumpang di Greenwood dan pusing semula ke Karak/sentul. Saya harap dengan komen ini pihak pengurusan transnasional lebih peka dan mengambil serius atas keselamatan dan kebajikan penumpang terutama wanita yang turun bas awal pagi, jangan hanya memikir keuntungan semata2 dengan menaikkan tambang bas.
where i can find ur bus express schedule to ease my journey..
thanks in advance
..
and can i buy it online??
Transnasional? I haven’t stopped taking the service since 1987! Its probably the worst bus service in the world! And I am not joking either…
The hardware maybe good (heck its MARA supported, so some of our money is in there as well), but the staff are simply shit. Worst of all, they are blatantly racist!
From the comments here, I am not too far off.:(
…sorry… I meant I HAVE stopped taking the service…
no comment..drive yourself…don’t complain to the bus driver….they doing thier job well…
where i can find ur bus transnasional schedule from Alor Setar-Butterworth/Butterworth-alor setar?
thanks in advance
saya istri kpd driver trans nak komen pasal baju baru yg di berikan kpd driver..warnanya tidak sesuai dgn status sebagai driver..warna putih di depan akan cepat kotor..kekalkan warna terdahulu..begitu juga dgn seluar..kekotoran akan mudah lekat pada pakaian sebab driver akan check enjin bas sebelum keluar dr bengkel..
the transnasional express such a shit company…
tat day i was ride the 9.00am bus..
wen the bus arive, the worker doesn giv any signal about the arrival of the bus…
it makes me and my frens missed the bus…we need to rebuying the ticket with 20 ringgit and the workers serve us very rudely..wtf
waste my time there around 2 hours at pudu….
so numb la…the service
i will never ride it anymore and hope tat tis shit company faster faster shut down!!!!
I felt unsatisfy with the service of TRANSNASIONAL..hence..transnasional is not an ideal company of express bus..y I say so?..
I and my fren were having a trip at KL..we were from Butterworth,Penang..
we bought the tickets at transnasional tickets near by the jetty..the tickets which are travel to KL ( 17/7/2009 , 1500 ) and back from KL ( 19/7/2009 , 1500 )..
when we got the news tht we hv 2 back at 20/7/2009..we were supposed to change the tickets from 19/7/2009 to 20/7/2009..well..we went to the counter of TRANSNASIONAL at 16/7/2009 to change it..unlucky..the staff was not allowed us to do so..think rationally..it was not a matter wht..juz change the tickets and sold it to others..alrite..the only way we can do were try 2 change the tickets in KL..
However, we went to PUDU staion on sunday ( 19/7/2009 ) around 10:00am to change our tickets..well..the staff said tht she can change it to us but we hd to add on half of the ticket price which is RM 15..tht’s not the matter..we juz paid it and got the tickets which are on monday ( 20/7/2009 ) 9.00am..
20/7/2009..we arrived at the station around 08.30am..we went to information counter and asked for the information of the bus..wht’s the no. of the bus and hv the bus arrive?..the staff answered : the bus haven arrived..alrite..we juz sit in front of the counter and waited for it..
The counter hv a board for the informatin of the bus..we look on it..see whether the bus hv been arrived or haven..however..the time was 09.00am..the bus haven arrived..we felt weird and go to the counter and asked for it..we show the tickets to the staff..the staff told us tht the bus hv been set off..how it can b??..the staff explain tht he alrdy made announcement for tht..well..we knew tht he had made a lot of announcement in a few seconds with fluent Bahasa Malaysia..truly..we din understand wht he said about bcs he really announce with a fast speed..thus, we juz look on the board..and we asked..y the no. bus din put on the board??..the staff said tht he hv been put it on the board and show us the no..but we din c the no. of bus hv put on the board all the time..we did not to argue with the staff anymore..and we asked wht should we do now?..he asked us to buy the ticket agian which is on 11.00am..is it impossible to call the driver stop aside and let us get on the bus??..
wht’s the attitude of the staff??..I am very very very unsatisfy with the service of TRANSNASIONAL..how it can b??..
well..we have no choice to make..we went to the counter and bought the tickets..the staff asked us to add on RM 19 each ticket..wow..wht an excessive charge..means tht the ticket is RM 30 and rise till RM 64..how come??..RM 60 can buy for both way..n now is more than RM 60 and juz one way..I am very angry their charge..
I hope tht they can change their working attitude when treat a customer..if not..sure they will get a warning letter later on..!! a staff without sense of responsibility,friendly when treat a customer..the company will be close down..tht’s truth..
At last, I hope tht the authorities will look into this matter and improve yrs company management..if not..yrs company will lose a lot of customer due to tis case..
TQ..
Hi ,
I was very angry for the bus bus ticket counter for the ‘ PLUSLINER’ at Johor Lakin . I was never saw any staff was this kind not respect to the costomer.
Today i when i arrived Johor Lakin and wanted buy a bust ticket and i was told the young malay girl at the counter , said i wanted september ticket back from Kuantan to Johor lakin , becos that day is Haji so many bus is not services that day. Than when the time i asking her have what the timing can i get the bus ( cos first time buy ticket from this “PLUSLINER” bus ) , that time she alr look like very angry. That when i comfirm with her i want the early morning ticket, and she said ” 21th bulan” i was reminded her ‘ 21th bulan september’ when the ticket come out, i check it. She was wrong typing , she write 21 august.
Than i quickly talk with her, and hope she can change the ticket for me, but when she go to room and ask somebody, and when the time go out she direct scold me, when the time i d’t 1 fight with her so still talk nicely with he, hope can find a best where to settle this thing, but she always keep going scold me, said ‘ now is you wrong sure u will said i wrong’ . I still remember when the time i told her the ticket time still have a guy beside me and he can become my witness. After she scold me she still keep asking me’jadi apa lu nak’ , (mean what i want). I still never have chance 1 to said i just want change my ticket time only. She direct trough back the money i pay before and said ‘ sini tak ada ticket jual untuk awak, awak beli di tempat lain’ (mean here no ticet can sell to you, you buy at another way) , are this thing is a one staff suppose talk with the customer,i really angry about this thing , i not mind to pay more to settle the thing, but i very d’t like ppl d’t respect me.
i was customer, she think that she salary is pay by who, really is her boss a? if no customer bus ticket from them where the can earn money, how she can get salary . I hope this happen can told every bus passenger . And they company can respone to this problem. How can be get a girl not respect customer and scold again customer when she was wrong , when she d’t know listen english and d’t 1 let customer know so i can speak bahasa malayu with her.
I hope a the ppl can know this thing, so can becareful when talking with the couter person, must make sure she/her know english , and checking carefully about the ticket.
TQ
Is it possible for me to purchase bus express tickets to malacca on the spot (same day itself) at nearest time possible?
Or need to purchase it earlier?
Please reply ASAP..Thks.
Leslie
Sekarang sudah ada dua universiti di Kuala Terengganu apabila tiba musim perayaan harap dapat tambah bas kerana tidak cukup terutamanya mereka yang ke Batu pahat.Para pelajar ini begitu tertekan kerana kerap balik lewat dan pulang kekampus terlalu awal.Harap pihak tuan dapat sediakan bas khas untuk pelajar dan tiketnya boleh dibeli secara kumpulan untuk perjalanan pergi dan balik harap dapat hubungi pihak universiti Darul iman dan Univ Terengganu dan lain-lain pusat pembelajaran
salamz…
emergency2
ade ssiapa nk beli/ tukar tiket KT ke JB?
tiket 9pm ni
and sya nk cri ssiapa yg nk tukar tiket yg trikh esok.
salam n may God bless all of u guys,
sangat setuju dgn kebnyakan komen yg diberi..especially kpd staff yg bertugas untuk jage kaunter tiket..muke tu manis la sket…mmgla penat keje.org lain pun penat gak.. xyahla nak marah2 customer.duit kitorang la yg digunakan untuk bayar GAJI korang tau…jadi, sedar2lah diri yek..kalau xnak maniskan muke @ layan customer yg byk soal + byk songeh,,mintak r keje cuci bas..hah..yg tu tidak perlu maniskan muke =b huhuhu.. renung2kan dan selamat bekerja
Dear Miss / Sir,
Could you please inform me how to book the bus ticket from Malaysia to Singapore on line ?
Looking forward your reply asap.Tks a lot!!
Best RGDS,
Lynn
Could you please inform me how to book online bus ticket, from KL to Sin…
I’ll travel on sept 19 2009. And I’ll arrive at KL at 7pm. We are 6 person..
looking foward your reply asap…
thx…
Transnasional doesn’t do online or phone booking..
They accept walk-in..1st come 1st serve basis..
No trip to merang..The bus is direct to ktg bus terminal..
Frm ktg, u can take a taxi to the jetty..45mins journey..
For u guys info,there’s price changed for all trips..
PLEASE CALL THE COUNTER TO CHECK THE CURRENT FARE..
TQ
My dearest Pooran,
What did u say?Trans staff r racist?R u sure???
I guess u were the one who is racist…huhu
hei,
i have bought a ticket to Kuantan from Klang, at a cost of RM28.00.
What kind of bus is that? 44 seaters or 27 seaters?
Your prompt reply is required. thanks
i think TRANASIONAL EXPRESS BUS is the best express bus i;ve been ride .everything just perfect and comfortable.
most thing i loved is the speed….! no others bus you can have faster and comfortably than TRANASioNAL BUS!
you never try…? off course you have to try…!
viva TRANASIONAL..VIVA ALL THE DRIVERS!
Subject: Boycotting Trans’(vestite)
mr pack on tour — Stop pretending fool. Why don’t you just admit that you’re working for Transnasional? Only a complete moron would say that this company offers the best service.
malay gal — Trans(vestite)’s staff are not racist. They are just merely vicious assholes. If you ask me, I would say, being racist is nothing compared to being vicious assholes. Owh yes! malay girl, you can take your racist comment and shove it your backside.
For the other readers and future travelers, I would like to implore you to not give in whenever you receive unfair and downright rude treatments from Trans(vestite)’s staff and or employees.
This rude behavior and ways of conduct have been going on for too many years.
I used to travel on Trans’ buses before myself. And, although I wasn’t mistreated or disrespected by their staff, I have witnessed on a number of occasions how the other passengers were treated like dirts, if not animals.
* the fact of the matter is, I succeeded in retaining my self-respect and dignity because I consciously kept all contact and communication between myself and the staff to the minimum level possible. I fully well know that Trans’ staff are scums who are not used to civility and mannerism.
If the staff reply to you rudely, don’t be shocked. Instead, bark back at them. Yell in their faces if you have to. Don’t be angry though. And do not be afraid to demonstrate your willingness to fight them!
These beasts don’t understand the concept of customer service at all.
What kind of service staff would throw money back to the customer simply because the former was asking for clarification?
And, Mr Joseph. Based on his comment, it’s obvious that he didn’t deserve to be treated with such a beastly attitude.
Don’t talk about rules and regulations. Trans’ staff could always use more courteous ways to inform the passengers if there is anything that they could not do. eg stopping at normal bus stops or by the roadsides.
Is it really necessary to call the passengers stupid and brainless??
Try this for a change, fellow travelers. When the Trans’ staff start insulting you, you insult them back.
I would personally insult them, their parents, their grandparents and even their dead ancestors! They wanna play stupid games, well, my advice is, we bring the game back to them. Let them have a taste of their own medicine!
The best solution however, is to simply boycott this God forsaken company. They will never learn. They will never repent. They are born to behave like first class assholes.
Sincerely,
Leez
P/S: I want to add one last thing. In case the Trans’ staff or other Malay people who read my comment would want to condemn me for being a racist, I just want to remind you all that I AM A MALAY LADY! And I despise you scums for bringing shames to the bangsa Melayu and Islam as a religion. I will certainly look forward to the day when this company and its employees cease to exist permanently!
why does transnasional booth at sg petani charge half ticket price for changing travelling date to 2 days earlier? I bought a ticket for my son to return to kl on the 26th Sept.but he made a genuine mistake in the date His lectures resume on the 25th after the raya hols.He needs to travel on the 24th. Is this the company policy or are sp ticket sellers making their own rules?
Hi Leez,
RElax ah!!!y must u get so work out??Hee…Transnasional is STILL THE BEST!!JgN marah..
i felt very dissappointed with the bad services. I bought 2 ways ticket,i reach the station 15mins earlier before the bus depart. After 15mins the bus still not arrive, i was being told that the bus was stuck in jam. I wait about 15mins, after that, the staff told me the bus still in the jam. After 15 mins, i was being told, the bus ALREADY DEPART!!!!! Im very very disappointed! I ask for their refund due to their fault, but they only return me 1/4 of the full amount without giving me the valid reason. One more, their announcement was not clear!
saya merupakan penumpang tetap kl-kedah setiap bulan. saya berpuas hati dengan service dan layanan dari pihak transnasional. kalau dah habis tiket dari transnasional baru cari tiket lain. kalau naik bas lain rasa was2 jer, x bole tido. kalau naik bus transnasional tido nenyak dari kl sampai kedah.. sampai kene kejut dengan pemandu bas hehehe…terima kasih transnasional…
I’ve tried looking on the web for transnational’s online booking or just a functioning telephone number with no luck. When I asked a Malaysian friend if its possible they don’t have such contact/booking details, they said they thought it possible since its government owned. As a foreign tourist who likes a lot about Malaysia, I think its disgusting a government organisation anywhere can operate like that. Shame on the government and ministry responsible – its lazy, corrupt incompetance.
Its so frustrating and would take so long for me to find a Transnational office, I booked a cheap flight online instead to spend spend the rest of my holiday and money in Thailand.
i felt very dissappointed with the bad services melaka branch. the service at melaka is very bad.
I had bought 2 tickets to LCCT last week. Due to the changes schedule of the flight, i would like to change the ticket to other time and venue. but the girl name Rina said that the ticket cannot be change and said that she will help me to sold it. Did your company got such rules that the sold out ticket cannot change the date?
Then, i had told her that if the ticket can’t sold out, pls contact me on the day itself and i would like to take back the tickets and take the bus to LCCT. few hours later, i had go to the branch there and asking abt the status. The other girl working at there said that the tickets had been sold out and the money is taken by Rina and she is not around and asking me to collect it tomorrow.
After few day, Rina call me and told that the 2 tickets did not sold out. So, i go the branch there to take back the tickets. she just can give me back 1 ticket only. then, i’m asking her how abt another ticket. she simply take a ticket that printed KLIA which is not belongs to me and give it to me. luckily i realise that the ticket is not belongs to me. then, i keep asking. she just told me that the other 1 had been sold out.
i felt that she is very dishonest. if i’m not going to take back the tickets and i did not realise that the ticket is not belongs to me, i think she will get the money.
i would like to double check that if they help us to sold the ticket, the money that return to customer will be the half price of the original ticket price?
i really frustrating to the service that you all provide. I will not buy any tickets from transnational anymore.
Bus transnasional mmg bodoh…….~!!! stupid!very2 stupid!…
aku ade beli ticket dari KL ke Kuantan melalui gombak.tp bus tu tak lalu jalan tu.pastu dah la x refund my money back….!!!!mmg sial sgt…
tolong improved u all punye facility ok…kalau mcm ni..mmg bus nie tak bole pakai!
pekerja2 jual tickrt pun mcm gampang!bodoh sombong!perasan bagus!…AKU TAK KISAH DUIT AKU TAKNAK REFUND PUN TP AT LEAST KORANG TAHU APE YG PATUT KORANG BUAT…!!!!!!!!
MATI HIDUP SEMULA AKU TAKNAK PAKAI U ALL PUNYE SERVICE!!!MENYUSAHKAN
Bad experience with Transnational bus service.
I took ticket from Transnational at segamat station past saturday 19/12/09. I went earlier to get the bus number. The guy at the kaunter (he claimed is name is Firdaus- no uniform – no name tag) gave a wrong number. I waited for the bus, once time, i went back to check he yelled and said the bus left. This agitated me. He refused to acknowledge his mistake. I insist he writes the next bus number. He yelled back at me and said i threw the ticket. Very unprofessional and trying to threaten the customer. I have the audio recording of the conversion and the image of the ticket, gave us wrong number 2 times. When the initial bus were leaving the driver was no where in sight for me to ask, he came in at the eleventh minute and left. There wasn’t any announcement either. I don’t mind waiting for the next bus but their service was absolutely rude.
i feel very angry ,the bus driver is indian man , i want to call he stop just a 2 time he say to me with very angry say me stupid ,what customer service !!!!! i so very very angry ,i don’t want to sit this bus already ….utama express i good service for this tranasional express bus…..so so bad customer service….
salam/hi..
‘SIT ACCORDING YOUR SIT NUMBER’
dear Mr driver and Mr second driver,please n please respect the customer right.
I am a regular passenger from KLteluk intan for almost 2yr n half duration. i admit that your service are good and comfortable..but lately (DEC 2009-FEB 2010) i always wonder why the bus driver always said ‘duduk je mana-mana’ (sit randomly)- normally i’ll sit according my number.
if the passenger for that trip not so many,i think its ok. but if it full, i really disagree with the command.
6 February 2010 teluk intan.KL,2pm-notes bad experience for me.it like the conductor/second driver let it happened.in almost full sat situation,how can the the command-’SIT RANDOMLY’, announced to the passanger??
because of it (the command) and he (second driver/conductor). i have to sit on the last role,with men at both my side.it really uneasy and uncomfortable for me. in addition,i am female. not only that,the driver simply drove-langgar je lubang2 kat jalan,bukan nak slow down.
its ok if i didn’t ask for my right,but what happen was-i ask for my sit politely from that Chinese man with ‘rambut beruban’ who sit on ‘my’ chair.i can’t get my sit. and simply the second driver come and said to me-sit randomly.
??
for what i request for single sit?
i deserve to have single sit bcoz i request for it.i have my right!
my right to have privacy instead site beside stranger,comfort and save journey.
its not only my right,but the other passengers too.
learn to respect the others right.
hope this will not happen again.i knw u guys try to upgrade ur service,dun because of ur staff didnt knw how to respect other right: u loss ur customers.
tQ