Comments on: NiCE Express Bus, Plusliner

By: Bearyn

Bearyn — Thu, 01 Mar 2012 08:22:33 +0000

Plusliner are the only one bus company for me to back Alor Star from Penang. However, the service is very bad…the worker is so not responsible, and dunno what is the meaning of serive. Pick up the phone, she will like no patient…buy ticket on the spot, her attitude like a people without moral. Customer is the main, service must be the best in order to protect the image of Plusliner. Dont let customer think because only got 1 bus to back Kedah. so can become LOW SERVICE. I disappointed for many times already. Please take action on SUNGAI NIBONG bus station’s worker. TQ.

By: Yus

Yus — Fri, 24 Feb 2012 12:41:55 +0000

Hi Plusliner,
Perkhidmatan mengecewakan pd 23/2/2012. Saya membeli tiket ke Bt Gajah utk perjalanan jam 10.30 dan menunggu di ruang legar Pudu Sentral di hadapan skrin TV yg menunjukkan bas , platform & status perjalanan. Dari jam 9.45 hingga 10.45, status bas Plusliner ke Air Tawar, Batu Gajah tetap kosong. Saya beranggapan bas lewat tiba & hanya menanyakan staf Plusliner di platform 9 dlm 10.45am & diberitahu bahawa bas sudah bergerak tepat jam 10.30 di luar bangunan Pudu Sentral. Bila saya komen kenapa tiada pemberitahuan di skrin ttg status bas, dgn selamba staf berkenaan menjawab “oohh jgn tgk status di skrin, tak boleh pakai & kena turun sendiri di kaunter pd sekian jamnya” . Jawapan bodoh sungguh. Syk bas sendiri tidak memberi memberi kemudahan yg sedia ada pd pengguna. Habis tu skrin tu kira buat perhiasan shjlah!!

By: CHLOE

CHLOE — Wed, 30 Jun 2010 08:10:09 +0000

I would like to make a complain on NICE++ buses that is suppose to depart from Penang, Sungai Nibong to KL on 27th June 2010, 2.15pm. However, the bus didnt operate at the scheduled time, moreover No attendant or workers from the company or management came to inform us.While waiting upon 2.20pm, I went up to the ticketing counter to enquire about the situation and reason, however in disappointment, they were pushing responsible to each another and told me the bus was broken. Then I requested them to call the person in charge to give a reasonable confirmation, as none of us as a passenger knows what is happening, and of course very unhappy with the rude services being attended. I called this person Kuamran at this phone 01232222984 which was given by them, however the phone was picked up by a chinese man who claims that he doesn’t know what I am talking about. So immediately I asked the lady who works there to call and talk to him, and he gave a lame excuse that he went out while his mobile phone is with his friend?? Ridiculous.

Then, we have to wait for the next bus WRV2431 at 3pm, and our seats are all being arranged again, which is very annoying…upon boarding the bus, I personally asked the in-charge person at the bus door that if I could still sit at my designated seat? And she confirmed yes. Soon enough, we were in the situation of having 2 persons with the same seat numbers. When confronted the in-charge again, he just shrugged and said “this is a 3pm bus, whoever is with the 215pm has to give priority to the 3pm bus passenger.

Upon arriving at the KL Nice station, immediately I went up and complain about what had happen. They ask me to fill up a form, and that’r all! i ask the person to call the person in charge immediately for a reason, and they are just too scare to talk but pass the phone to me and talk, upon explaining the whole inccident again to the person on the phone, she, named Mervinda casually says, ya just email us the inccident and we will forward it to the HQ…after 3 days still no news from them…until I call them again to check…cox this kinda POOR service in Malaysia are definetly very pathetic, and we just have to do something to them! Its customer and consumer right!! But until today, still no news were given, and I will still go on complaining until I get a reasonablt explain and reimbursement as I am the member of the NICE bus, stated there, i the bus didnt depart on the time scheduled, we will get reimburse…however after all the bull and shits….nothing were promised!

By: Lillian tan

Lillian tan — Fri, 18 Jun 2010 13:31:48 +0000

I’m currently travelling on “nice” bus, schedulled initially at 715pm. But it’s now 915pm, and we have just departed from corpthorne orchid hotel. They are late by 2 hours- reason was that there was heavy traffic at the check point- from kl- Singapore. We asked the passengers that got down from the bus- they took the 3pm bus. They were stucked at the immigration for an hour. If there weren’t any jams, they would have reached here at 8pm. Our departure time was supposedly at 715pm. So obviously, they had not scheduled for the 715 bus!!! The bus now is full- half of them are the 9pm passengers, half of them were the 715pm passengers. If there had scheduled for both 715 and 9pm buses, shouldn’t they be waiting for the 9pm bus???
We are amazed how the management keep us in the dark. We rushed here after work, haven’t had any dinner, sat there anxiously for the bus, just to know we were conned!!!
Worst thing is, we are paying a double compared to other buses- just to be treated like that!!! Everyone out there, please AVOID not- “NICE” bus!!!

By: yatie

yatie — Sun, 27 Dec 2009 00:33:42 +0000

wooo….frust btul naik bas nice tak nice….not only servise and utilities, tetapi harga tiket pun dia tipu…..saya beli tiket di singapura @ Copthone Orchid hotel , form singapore to KL harga tiket sing dolar 35 untuk dewasa, sing dolar 33 untuk kanak, i bought 4 tickects for adult & 3 tickects for children, i need to pay sing dolar 364, actually, if you all calculate it just sing dolar 239, hello, how many diffrent maaa….sing dolar 125, it’s nice charge tax???…..so what?i just plan to report to hak pengguna, before this, i have try call so many time, but no pick up such as all the time line engaged….eiiii…
please la if you all have a choice , please select other company, i recommend aeroline, worth it, cos from KL to singapore i took earoline….however i need to pay rm79 per adult, rm65 for chidren…and totally i just need to pay rm502 for my family trip….
so friends, please carefull…..and i …mesti la kan hak i……

By: Maryam

Maryam — Sat, 12 Dec 2009 22:01:12 +0000

Thanks for all the comments. Most seem to be unfavourable towards NICE. It is a shame they do not bother to improve their attitude and service.The Malaysian tourism industry could do better with improvements to its transportation sector. Was thinking of recommending some overseas friends on hols in KL to use the NiCE buses, but have decided they use Aeroline instead. Not fair to make them pay a lot for frustrating services.

By: Lilian

Lilian — Sun, 15 Nov 2009 14:57:32 +0000

Wah Nice has really become so bad ah? It used to be very good one leh. Got 1 free ticket to claim, dunno if I should still claim it or go take aeroline instead?

By: M.Y.So

M.Y.So — Sun, 18 Oct 2009 06:55:49 +0000

Have tried the plusliner from KL to Ipoh twice is economical as well as convenient as I loved to stay in KL for a while then took morning coach to Ipoh, really enjoyed the trip

By: Definitely not nice

Definitely not nice — Tue, 08 Sep 2009 14:24:30 +0000

I wanted to get a last min ticket to KL and saw this site which makes me laugh till my tears drop..i have been trying to call them to ask about the timetable and now i know why NICE will never answer my call..this is indeed a very informative site and will definitely wont try NICE as it is surely not NICE from what i read this really help me to save my time and from the bad experience

By: DISAPPOINTED

DISAPPOINTED — Thu, 13 Aug 2009 15:41:24 +0000

Hey guys from NICE!!!??? What the Hell!!!! All these negative feedbacks in this forum and you never even improve your services??? Delayed bus, lost things, awefull food, RUDE STAFF, etc. Wow!!! NICE service!!! Continue this and nobody will even think of availing your service.