Comments on: First Coach Express Bus

By: Samkafei

Samkafei — Thu, 27 May 2010 07:21:03 +0000

I had book first coach bangsar-singapore trip 2 weeks 1 day before the actually departure date. the next day immediately i found out that i book the wrong time. call them up and ask them to change the time for me but the refuse. They said that i must go to the counter personally to change. but i am staying in penang, not KL people. what for i book online if i staying in KL ? then they said that can ask friends to come to collect just said the name..if they can simply to change the name, why cant they just help me to change and kept my ticket. anyhow i had already paid! i will be there on time.now due to i cant find anyone to collect the ticket and my ticket tends to be burn cos its no refund and no changing time. although i call up 2 weeks before the actual departure time.
i am wondering if i am a foreigner, i have to fly over kl and change the ticket then fly back to my country ?? what a shit company ..and the operators are sucks!!!!

By: Supporter

Supporter — Fri, 30 Oct 2009 14:55:44 +0000

One more things to add. For those who had bad experience with First Coach, sorry to say that you were unlucky to have their excellent service like what I do. Hopefully these peoples are enjoying the good service from other coach company. Or else can always have your OWN COACH COMPANY then you won’t have anymore complain of others.

By: Supporter

Supporter — Fri, 30 Oct 2009 14:49:26 +0000

I just like to travel with First Coach. Excellent service, price and good driver which is very important. First Coach forever…

By: Joan

Joan — Mon, 07 Sep 2009 09:01:29 +0000

I booked a Firstcoach bus ticket from Holiday Villa, Subang Jaya to The Plaza, Singapore for my brother few days ago, feedback from him : (1) The journey was not bad, the Malay driver (was having puasa) did a good job (2) bus was on time eventhough there were only four passengers and the seat was very comfortable (3) free news paper and snack with a bottle of mineral water, value for money. Syabas ! First Coach, keep it up . Last but not least, counter service was not bad also.

By: John

John — Tue, 07 Jul 2009 03:21:29 +0000

Just an added information. Firstcoach now has a new terminal office in Holiday Villa, Subang Jaya. Their contact number is 03-5621 2211. Their bus route runs from Holiday villa(Subang Jaya) to Singapore The Plaza (on beach rd). Very easy to call them and their counter staff r excellent.

By: Joyce

Joyce — Fri, 29 May 2009 12:38:27 +0000

There was NO RULE stated on the issued ticket that amendment must be made 48 hours before departure date. There is a rule that however states: Ticket is not valid after the expiry date printed.

I was late for 10 min due to half hour delay at KTM for the bus departing at 1130 am on 29-May-09 at Bangsar. I had called 15 min for 2-3 times (only picked up my call the 3rd time) prior to departure to ask the staff to kindly wait for me and the female staff replied that the maximum waiting time is only 5 min.

When I reached first coach office, the staff pointed to a printed regulation displayed beside their computers regarding amendment can only be made at least 48 hours before departure. I tried to ask to get an empty seat departing at 1230 pm using my original ticket, the staff refused and insisted on buying another ticket, explaining that their computer system will not accept a past departure time.

However, I already did not have enough money to buy a second ticket priced at RM45 then. I did not get the ticket though. The expiry date on my original ticket is 28 Jun 09. There is really no point in having the expiry date at all on the ticket.

I do not expect any superficial or any sort of explanation from first coach. I had taken their service for the past 3 times on a regular basis, hence I could possibly continue taking their coach. However, from their inflexibility in handling my case on 29-May-09, I have decided not to take their service anymore and stop recommending them to people I know.

By: sarita

sarita — Mon, 25 May 2009 02:20:41 +0000

Dear sir,

The first corch bus to singapore gives us a very good service. I am very happy with the service. I take your service everytime.

By: Alan

Alan — Wed, 29 Apr 2009 06:03:00 +0000

I called 1st time and manage to book the date and time that i want.. next week i travel..

By: Lee Siew Keng

Lee Siew Keng — Thu, 26 Feb 2009 09:33:56 +0000

I returned from Singapore on Monday, 23rd February 2009 at 8 am by First Coach. Talked to the supervisor, Linda on Monday, 23rd February and Wednesday, 25th February 2009 regarding my problem with the ticketing conductor, May. The Manager of First Coach Singapore is supposed to ring me but till todate, I have not heard from the Manager. Would appreciate if I could get the email address of the Manager, First Coach Singapore to submit my letter of complaint regarding my travel on Monday, 23rd February, Seat No.16.

By: WC

WC — Tue, 20 Jan 2009 06:24:46 +0000

They really have to change their booking policy to keep their customers interested in them. As it is impossible to get their tickets for Friday evenings and Sunday late afternoons for trips between KL and Singapore, some customers like me will not bother trying them anymore and will eventually forget about them in time to come.

This is exactly what happened to Nice coaches from KTM. I have actually forgotten that they existed until I saw their signboard again. They too have very unfriendly staff (and still are when I visited them last week) and will not answer the phone as well. They used to have a tendency to not run on schedule whereby they used to combine two groups of passengers on two different time slots into one (ie, the earlier departure time will be delayed and the later departure will have a fuller load). From all these bad experiences, I believe customers will just forget about them.