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41 Responses »

1. YILKA on August 17th, 2007 at 2:22 am:

   Hi there,
   I’m a loyal customer to 1stCoach, and I must say that the service are excellent Price and quality are balance, thumb up for 1stCoach.

   You can buy the ticket from Bangsar from 7am till 7pm. Remember to take its business card, it has map + useful info.

   Enjoy traveling (^-^) and Thanks 1stCoach!

2. Reet on September 4th, 2007 at 3:14 am:

   Im trying to call First Coach Malaysia Singapore Express Bus since last week but cant get thru this two numbers.

   03-2287 3311 & 03-2287 9035

   Could u please provide me the number to do booking.

   Thanks.

   Regards,
   Reet

3. yt on September 7th, 2007 at 4:19 am:

   i would like to ask what time the bus departs from s’pore Novena Square? please provide…

4. melissa on October 2nd, 2007 at 4:11 am:

   The bus departs from Novena Square and Bangsar at these times:
   7.30 am, 9.30 am, 11.30 am, 2.30 pm, 4.30 pm, and 6.30 pm

   They are also opening a new branch near the TV3 Station in Bandar Utama, departing at 3 pm and 7 pm daily.

   As a frequent user, i recommend 1st coach. The busses are mostly on time (5 hours travel time) because they use Tuas checkpoint instead of Woodlands, which is far less crowded. Aside from that, they also provide water & refreshments for you. They also keep immigration forms handy, in their station and their busses.

   However, their Bangsar phone line is very hard to reach, it is often busy/not answered. And also, you will have to book/buy the ticket a few days ahead of your departure, particularly during weekends.

5. Miki on October 10th, 2007 at 7:58 am:

   I can’t get thru 1st Coach Bangsar phone line for this past few days. Meanwhile I have to be in Singapore for hari raya, otherwise I’m gonna be alone here in KL:-(

   Is there anybody knows better how to get the tickets?

6. TravelBug on November 1st, 2007 at 9:40 am:

   We had a very bad experience with the arrogant and bad customer service with First Coach Singapore, from staff to manager to director. We feel they are unreasonable and don’t care if they lose customers with their bad attitude.
   We feel that the staff in Singapore are badly trained with communication problems.

   We have hardly ever encountered such bad service in this industry.

   Our advice? Stay away from First Coach if you want hassle free bookings and travel. There are many other coaches traveling to KL that are excellent.

   We’re using Airbus next. Will keep you posted if we love their service.

   TravelBug

7. yuki on November 7th, 2007 at 2:35 am:

   Good morning, may i knw y the phone nobody 2pick up..i oledi call many time but still no body pickup the phone. i wan booking ticket back fr singapore on 10/11/2007(sunday).So wat can i do now.wait reply.thank you.

8. stephanie on November 7th, 2007 at 2:42 am:

   Im trying to call First Coach Malaysia (bangsar)Express Bus many time but cant get thru .i oso wanna booking ticket at Bangsar for
   rtd from singapore 10/11/2007(sunday).So how can i get the ticket.
   Thank you.

9. wrinkled raisin on November 13th, 2007 at 9:43 am:

   We recently took First Coach to KL. Service was good, drivers drive safely, buses depart and arrive on time. Great value for money.

10. jannie on November 20th, 2007 at 2:57 am:

    want to ask, is there toilet on board?

11. pktan on November 20th, 2007 at 5:36 am:

    Hi Jannie,

    Nope. No Toilet. But there wil be stop for toilet break depending on route.

12. Alex on November 26th, 2007 at 3:54 am:

    Hey did anyone get another number for the Bangsar Office… Still no answer or always busy!

13. WS Chin on November 26th, 2007 at 7:47 am:

    I have been trying to call First Coach Malaysia Singapore Express Bus and the lines are always engaged
    Could u please provide me the number to book tickets?

14. pktan on November 26th, 2007 at 2:30 pm:

    It seems that there’s a problem with the 1st coach. I am going to ask around for what happened ! If anyone knows, please do post here or kindly send me an email.

15. Dan on November 27th, 2007 at 5:56 am:

    I have taken First Coach a few times, generally quite happy with the service. But I have been trying to call them for the past 2 weeks both Singapore and Bangsar offices, I think I have at least tried 50 times in total, and only once I managed to talk to someone. What I find funny is that nobody answer the call, but when I redial, it has become busy tone.
    Another thing to take note, if you want a ticket from Singapore to Bangsar 6.30pm Friday, then you better go find other alternatives. First Coach has a very bad policy, ie, they allow you to book the ticket 60 days in advance (sounds good right? but read on) but only collect the ticket 2 or 3 days befor departure, without any commitment. Means people can always book way in advance but only make up their mind whether they want to take the coach or not. I think a lot of people abuse this convenience.

    Dan

16. Felicia on November 29th, 2007 at 4:51 am:

    I’ve been calling for a long time trying to get through but the caller line is always busy. If the caller line is not busy, no one would answer my calls. Can somebody help me with this problem ?

17. Sze Ping on December 2nd, 2007 at 5:58 am:

    I’ve just called up Singapore office, customer service girl gave me all the information I need during my first attempt. I couldn’t say it’s a very good/friendly service, but at least I’ve got the things I need.

    Anyway, those who are in Singapore can visit their ticket office at Novena Square 3rd floor, from 9:00am to 8:30pm, which I will drop by later.

18. Jonathan on December 4th, 2007 at 9:12 am:

    Just made some bookings as well. The BU coach timings have now expanded to 8:00 a.m., 11:00 a.m., 3:00 p.m. and 7:00 p.m.
    (timings valid for to/from BU/Singapore)

    But, 7:00 p.m. already booked to 2 months in advance.

19. Matt on December 13th, 2007 at 12:28 pm:

    I have tried first coach and I do not recommend it for these reasons:
    - Cannot get tru’ to them via phone bookings
    - No toilet onboard.
    - Sometimes they tend to be quite “unfriendly”
    - No website to do online bookings (24hrs)

    I have found a better alternative which I would like to share my experience. I found that aeroline.com.my is still the best way to travel. Here are my reasons:
    - I can get tru’ everytime I call them. no problems booking. Very helpful.
    - There is a toilet that we can use on the bus
    - Bottomless baverages of mineral water, coffee or tea. There is food too for breakfast and dinner.
    - They have a website which I can book online even if it’s 3am in the morning.
    - You can pay via credit card or aeroline prepaid card. I find the prepaid card is really helpful when the seats are sold outwhich if you are a member, you can get to buy the lunge seats.(check out more on their webpage)

    The website is really helpful. I can check schedule, availability and booking tickets online.

    I really recommend Aeroline!

    Happy Hols
    Matt

20. Zoey on December 14th, 2007 at 2:16 am:

    I was quite lucky to get through to them the first time i called. However, the customer service was appalling. I had to repeat many times, my intended departure date and and even that, she asked me again and again which dates. It’s like talking to a different person everytime i repeat myself. what a nightmare.

    I’m leaving in 2 day’s time, will see what the service is like onboard.

    However, i must say they are one of the cheapest in the market.

21. Newbie on December 17th, 2007 at 5:14 am:

    Being in the service sector, I believe that every customer’s call should be treated as first priority. Opportunity came knocking and was missed/ignored. Doesn’t seems like First Coach is hungry for business - a common problem with many Malaysian “service” companies. I’ve tried calling and visited an infinite, under construction website but yet I could not get a number that could be reached the sales office.

22. Jason Chow on December 20th, 2007 at 5:19 am:

    My wife and myself travelled by First Coach to Singapore at least once a month. Although the fares are reasonable, I find the drivers are rather unfriendly in comparison with those from Aerolines. Since food are not provided, I feel a short food stop should be made particularly when the bus is delayed. I have this experience last week when it was held up at the Malaysian Immigration for an hour and the driver was trying to catch up with time and only make a pee stop when requested. It was quite late and some of the passengers are really hungry as the bus also left Singapore at about 0830 which is fifteen minutes behind schedule.

23. Ryan Koo on January 2nd, 2008 at 3:52 pm:

    Being a frequent traveller from KLSingapore. I choose Aeroline after weighting the pros&cons of both Aeroline vs First Coach. Higly recommend Aeroline as it is luxury yet affordable (not very much different compare to First coach if u buy return ticket from malaysia). It is totally worth the price (good service, online ticketing, flexibility to change ticket schedule, movie while travel etc).

24. Jenny on January 3rd, 2008 at 2:53 pm:

    Last time i went to purchase a ticket at their office in novena square. The counter gal was there, busy sms-ing on her handphone. When i tried to call her, she didn’t respond. I tried calling even louder, she didn’t make a move! Her colleague, who was seated further, was the one who heard me and attended to me, and all the while, the gal never moved or apologised!
    I was not impressed at the service standard.

25. ann on January 4th, 2008 at 1:12 am:

    Hi! I’ve bought first coach ticket from Sg-Bangsar on Cny Eve. Has any1 ever travelled on CNy eve? Will there be jam & around how long will it take? Coz my bus is 11.30am while my flight in KL is 7.40pm…Need advise from u all..plss..thanks in advance! ^^

26. pktan on January 4th, 2008 at 2:02 am:

    Hey Ann, I taken it before, and the timing of the buses are quite unpredictable.

    1130am and 740pm, that sounds pretty tight. you need to check in at 740 or flight departing at 740. Either way, i will strongly suggest an earlier alternative!

27. ann on January 7th, 2008 at 1:10 am:

    Thx PKTan! O gosh..My flight depart at 7.40pm so it means I need to check in by around 6.40pm..~~..Do hope that the bus will reach bangsar ard 4.30pm. Will there be any bad jams on the way?..Sigh~..*Pray~*Pray…I’ll still be working on the CNY eve for half day. =1

28. Joey Yong on January 10th, 2008 at 4:03 am:

    This is the 1st time i ride with first coach, the impression of the coach for me is very good, but there is a incident where the rooftop of the bus has water splash in when there is a rain and my husband get wet.the rooftop is close so i wonder why? Most of the service is good but need to check the bus condition before start the journey.

    Thanks

29. Dan on January 11th, 2008 at 2:44 am:

    A couple of comments.

    But before that my advice to Ann, you better look for alternative. The traffic will definitely be very heavy along the north-south highway. My guess is, you will be lucky to get to Bangsar in 6 hours, i.e., 5.30pm. Don’t forget also the possible delay at the checkpoint.

    I posted back in November last year regarding problem contacting them on the phone (I was really furious at that time, couldn’t reach them at all). I have since contacted them a few more times regarding tickets and I have to say that it’s much easier to get to them now compare to 2 months ago. I also have NO problem at all when I check out the availability of tickets, never experience problem such as they are not paying attention or rude, etc. On board the coach, I also have no complaint at all, seats are comfortable, drivers ok, good punctuality.

    A few of the people here recommend strongly aeroline, yes they are the best at the moment and expanding fast, good in marketing. But I find them (not the ground staff) very arrogant and not responding to any query or suggestion sent to them. I have been a loyal customer of them for around 1 year and I always utilised their service from/to PJ Menara Axis. Recently they stopped some of the services from/to this place, the 6.30pm SIN-PJ service to be exact. I wrote to them TWICE in the space of 2 months asking them to consider a drop off at PJ on the way to Sunway Lagoon, taking probably an additional 2-3 minutes. They did not bother to reply to my message at all. I am not saying they must do what I suggest but they don’t even have the courtesy to reply and say something. I wonder if they really read any complaint or suggestion from the public. I have never considered their service since.

30. Suhas on January 17th, 2008 at 3:47 am:

    Any idea on bus service to tiara beach resort at Port dickson ?

31. Harjit on January 31st, 2008 at 9:02 am:

    Hi there.
    Recently took the First Coach from S’pore to Kl and back. Service was excellent, the bus operator was considerate of the laws of the road and was pleaseant to deal with.
    Keep up the good work I’ll using the service again in March 08.

    Good Job
    Harjit

32. Aeroline Admin on February 12th, 2008 at 3:23 pm:

    Hi Dan,

    Thanks for your suggestions about the PJ trips.
    We do recieve suggestions from customers including you and we thank you for the suggestions you have.

    As far as we can we would like to provide a non-stop door to door service and cannot afford to delay the trip times.

    As you know the traffic at PJ may be unpredictable and will affect the trip timeliness.

    We are working hard on the trip schedules by introducing 5 additional brand new buses by the end of the month and hope to increase even more trips by the end of the year and improving our service levels.

    Please be rest assured that we to our customers. We do have to apologise to you and many other customers that we do not reply specifically to each suggestion as we recieve many emails every day and are not able to reply each and every email sent to us.

    *edited (email added): enquiries@aeroline.com.my

    Please do continue to send your suggestions when you have any. It will really be helpful for us to keep improving in keeping the standards.

    We do hope we can continue to serve you on board Aeroline again.

    Yours respectfully,

    Aeroline Administration

33. JT on February 27th, 2008 at 4:51 pm:

    Very helpful feedback from all, am considering trying First Coach after being recommended by friends of their friendly pricing. But I do know of their infamous ‘not-answering-the-phone’ practice and rude staff, having second thoughts after reading the comments above. If a company is not hungry for business and do not treasure its customers, why should one pay to be treated like dirt? I have always travelled Aeroline, and out of 10 trips, I would say 9 scores high on my list. However,Aeroline needs to maintain its standards too, their service procedures are somewhat not the same for the trips, although the staff are generally very polite and helpful.Keep it up Aeroline, don’t let your ranking and good reputation slip!!

34. sally on March 6th, 2008 at 6:28 am:

    I am from JB, hope that Aeroline wud consider making a drop off points esp. the petrol stations (there are 3 petrol stations) along 2nd links for convenience of Johorians.

    Looking forward to your reply.

35. yunie on March 7th, 2008 at 9:48 am:

    saya nak tanya tempat kosong untuk bas pergi johor malam ini ada lagi tak?untuk kanak-kanak??

36. JRC on March 18th, 2008 at 3:21 am:

    I am afraid that the First Coach policies on change of ticket within 2 days and inflexible staff to reach compremise is going to be their downfall.
    When I asked to change tickets for myself and grandson to a later date because we could no longer travel on the date, which I had only purchased the previous evening (17th) to travel on the 19th at 1100. All i got from two stsff was ‘our policy’ and our ’system’ can not!! I even offered to pay any ‘fee’ for the late change as other operators do –still can not. It was suggested that I go to their office in the morning and ‘beg’ any new passengers to buy them from me…..

    I suggested that the staff feedback to their top management changes are required to both their system -if no changes are made then First Coach will be the last coach.

    They have now lost 4 regular travelers in my familly because of this inflexibility and looks like we are going back to Aeroline. At least they have a toilet available for the current lengthy wait to clear customs and immigration.

37. David G on March 18th, 2008 at 9:52 am:

    I use Aeroline for Sing–>KL (B.Utama) and 1St coach for KL–>Sing. I have been using both services in this manner for more than a year. As stated in previous posts Aeroline Website with online purchase is a Major plus… I travel AustraliaSingaporeKL a lot and am required by Aus Airline staff to show ticket Departing Singapore before boarding. 1st Coach can’t post me a ticket and wont take a CC. Aeroline has E-ticket. I stay in Bangsar so 1st coach is closer. Thats why I go to their office and over counter purchase KL–>sing. In my experience, phone calls to staff of both firms SIng & KL are **AVERAGE**. Always curt (but I guess they could be busy)…so I get the impression of not-so-polite. **BUT** - The staff that I have dealt with (particularly the Chinese Manageress in 1St Coach) when you treat them politely and with respect **ALWAYS** return the same courtesies. Well - for me anyway. I always find a smile and a soft word goes a long way. MY ONLY SADNESS is that Aeroline are REDUCING SERVICES in some areas and as I get in to Sing at 0200 - the long wait till 0700 is bearable - but **now** the service I want is only going to start at 1600hrs - so, sigh! and go into KL and then LRT out to Bangsar.
    Thank you to all the people who have bothered to comment their experiences - it certainly helps the decision making process.

38. mnm on March 27th, 2008 at 12:16 pm:

    JRC, I agree with you. First Coach policy is bad. Once, I bought a 1100hrs bus trip to Damansara. However, due to last min arrangement and family committment, I requested to change to the 1130 trip, which has vacancies and is not fully booked. And guess what? They asked to buy one whole new pair of tickets.Guess I am also going back to Aeroline.

39. sooks on April 23rd, 2008 at 7:03 am:

    we went down to first coach office in novena to book ticket to kl a day before departure. we told the lady at the counter more than once that the departure time was 8am. the lady checked, confirmed availability and issued us the tickets. it was our fault for not checking, the tickets issued were found to be for 11am departure when we tried to board the bus the following day just before 8am. Lesson to learn is to check the details on the ticket even if you think the lady at the counter is well informed of your travel details.

40. Dan on April 30th, 2008 at 5:28 am:

    Wonder why you did not update the information for First Coach. They have a new point in BU, the number is 77253311. For those who have problem calling the Bangsar office, you may try this. You can call BU to book Bangsar-Singapore ticket and vice versa. I just did that.

41. Cloudy on May 8th, 2008 at 7:32 am:

    Hi Dan, Thanks for your info. I just managed to book ticket through the phone number you provided. I think those who wanted to book First Coach Ticket through phone can try this number 03-7725 3311. Besides, I always heard good comment of Aeroline, unfortunately its always fully booked and I still got no chance to try on their services.

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