Comments on: AireBus

By: Mr TL

Mr TL — Tue, 08 Dec 2009 01:18:36 +0000

Thank you for the comments. I was about to book with Airebus, and I will look another bus company. I’m very surprised after so many years, the bus company has not improved despite so many bad comments on the website!

By: Jeff

Jeff — Mon, 10 Aug 2009 15:23:25 +0000

My friend and I just arrived in Kl from Sing on Airebus and Oh I wished I would’ve read the posts here before I booked. It was a bad experience for us as well. I booked for us the executive coach from DFS, Sing to Midvalley online (they charged me 3% to use my credit card). Firstly, the little malay girl who served us our meal (rice and curry with some pitiful chicken wing) just handed us our meal without any fork or spoon. When we asked her where are the utensils she simply spouted,”No fork or spoon” very rudely, no apology. OK- I’m a sport and I love banana leaf cuisine so I made do. But then when we needed to wash up she told us that the sink was not functioning. Now imagine what we had to do after eating messy curry with our hands and no serviettes either. Later, we asked about the toilet as the website says toilet available for light usage. Again, she told us the toilet not available. Also, they were supposed to show a DVD on the screen so we asked about this and again she said the DVD not available. Now I ask you what did I pay for? I could’ve taken one of those nasty “Bas Konsortium” for 1/10th the price and had a better experience. Oh, one other thing, everytime we went down to the driver’s area to ask the the little girl about these amenities that we thought we were paying for she was basically flirting with the driver and showing the driver pictures on her hand phone. The driver wasn’t even looking at the road when I went down to see her. This is a terrible, terrible service. I have always taken AEROLINE and they are a superior bus service. Even the Aeroline hostesses are very professional and dresses in gleaming professional attire. This Airebus girl was in jeans and barefeet on the bus. I plan to write to the Chairman of this company. Either he doesn’t know or he simply doesn’t care.

By: Ai Lin

Ai Lin — Wed, 29 Jul 2009 14:24:21 +0000

Once again, Airebus is a total disappointment. I stopped taking this coach for awhile due to bad experience, but because my destination is Midvalley, so for convenience sake, I gave this bus service a try again for my recent trip, hoping that the service has improved.

Again, as per my earlier trips, I did not get to depart Singapore at 7.30am, the time I had chosen, but had to combine with passengers leaving at 8am due to lack of passengers. I was not informed of the change of time, moreover, again as per my previous trips, I did not get to seat at the Lower Deck of the Executive coach that I had chosen and PAID EXTRA for! I was told by the cabin crew I was “upgraded” to Business Class coach but it is the same type of coach that I have taken before like Grassland, Transtar and had paid lesser for trips further than Kuala Lumpur.

Also I was not informed of the change of boarding location at Midvalley. The ticketing staff in Singapore should inform passengers of the boarding locations and not take for granted that we know, like I was told by the cabin crew that the boarding location “has changed one year ago!”.

The cabin crew asked me to complain to the Management of my dissatisfaction as they could not help much.

By: vIE

vIE — Thu, 23 Apr 2009 05:43:43 +0000

Aeroline sucks!!!! Exp the customer service in the Counter at Corus Hotel!!!

By: Airebus Sucks

Airebus Sucks — Tue, 31 Mar 2009 11:41:06 +0000

Airebus claims to provide FIRST CLASS SERVICE, but unfortunately provides a class below THIRD CLASS.

Let me introduce myself. I have been a customer with this bus service for a period of 6 months (mainly due to how close its sales office is relatively to my house). I shall outline my horrible experience out:

1. Airebus changes travel plans without notice, and expect you to accept their altered time or have NO REFUND. Bus re scheduling can vary from 3-5 hours apart and your seat will be downgraded.

2. Airebus First class coach is consistently polluted with flies all around, and even cockroaches have been spotted at the lower cabins.

3. Tickets purchased on premium seats can be downgraded if the bus is under service. This happens VERY frequently.

4. The bus is frequently LATE by 30 minutes from its pick up at Mid valley or Scotts Road.

5. At the pre designated rest stops which are supposed to be 10-20 minutes at the most; Airebus service staff often decide to have lunch or dinner, and extend this rest stop to almost an hour, hence delaying the arrival times.

6. The customer service is extremely rude and do not offer any rebates at all.

So remember, if you want to FLY LOW CLASS, go for Airebus

By: Mariza

Mariza — Mon, 22 Sep 2008 16:11:00 +0000

Oh and yeah Airebus buses are filthy too. Just a few weeks ago they were late getting into Singapore. They just rushed us into the bus without even cleaning it up first! That was a major turn-off! And very common! Like I said, I thought they were okay… then I realised my standards had dropped so low while I was so loyal to them… Now I’m happy to say Im back to my normal high standards and I can vouch that Aeroline and Odyssey are the only way I’ll travel… And that’s up to twice a week and definitely every week or so… Trust me, Airebus just isn’t worth it!

By: Mariza

Mariza — Mon, 22 Sep 2008 16:06:02 +0000

I am a frequent traveller to Singapore and have taken Airebus numerous times. I thought Airebus was okay cos the tv never has worked once since I’ve used them and they’ve always been late between 15 or 20mins til 1.5hrs late… Once I had nice food. The rest of the time, the food truly sucks. I’ve also never had a hot drink although I’ve always been given a bottle of water… except once when they didn’t. There’s no such thing as booking and getting a ticket has to be done online (more expensive than counter) or in-person (counter). If you want to book a seat… forget it cos you can only get a seat at that moment when you’re buying. Once I called and they said oh there’s space… 3 seats and I immediately stepped into a cab and went straight over. By the time I arrived approx 20mins from my phone call, I was told very matter-of-factly that all the tickets have been sold in that time it took me to get there. I was majorly disappointed and frustrated! On top of all that, their service truly sucks! Very very rude regardless Chinese (in Spore) or Malay or Philippina (KL), on phone or in-person. Just plain rude and vwery unhelpful! I switched to Airebus from Aeroline when they moved to Harbourfront… but now with this type of nonsense, uncaring, unfriendly, rude service and attitude, I’m not only back with Aeroline, I travel with Odyssey too. The latter’s out of Mont Kiara and the service is top, bar none! Aeroline comes close for top service and consistency!!! Good luck!!

By: TTilson

TTilson — Sat, 06 Sep 2008 13:23:50 +0000

Greetings:

We are taking Airbus on Sept 26th…..After all these comments I wonder what we are getting into….will send in a report when we do our trip….would switched based on what I read…but, no can do….I hope Airbus reads these statements!!!

By: Dan

Dan — Mon, 01 Sep 2008 03:28:30 +0000

Don’t know why all the negative comments.
I have used Airebus 4 or 5 times, all without major incident.
The first time, it was 2007 a couple of days before CNY. The bus was late for… I can’t really remember but not more than 20 minutes.
Other than that, it’s all smooth.
The food was not bad at all.
As for toilet, some of the coaches of Aeroline also do not have toilet. Yes, they have toilet, but you can’t use it.

By: cake

cake — Mon, 05 May 2008 06:12:46 +0000

just got back on airebus this morning. and it was ewwww…
first of all, i couldn’t find the boarding place. (ok, this might be my own stupidity, but there’s no sign/booth for this company at the crowne plaza hotel) it was only after i asked around that i realized that the boarding place was at the back of the hotel. and when i got there, i was a bit confused because the bus wasn’t there yet at the appointed time, and there wasn’t any sign or counter. i was walking around feeling a bit panicky when luckily the bus came and pulled up at the car waiting area. *phew*
AND.. i found a few baby cockroaches running all over the place and i saw one in the box which my pastry dessert came in. kinda freaked me out.
oh, and the food is bad – cold spaghetti with some crappy topping.
and the seats are not comfortable at all! i wasn’t able to make the seats recline to a comfortable sleeping position as it kind of jars when i push it down less than 45 degrees. the seats are a bit small compared to other coaches in the same price range. other coaches you might want to consider are nice, aeroline and transtar.