Air Asia, Malaysia
Air Asia is a low-cost airline based in Kuala Lumpur, Malaysia. It operates scheduled domestic and international flights and is Asia’s leading low fare, no frills airline. It is also the first airline in the region to implement fully ticketless travel and unassigned seats. Air Asia has been expanding rapidly and is very popular among the travelling public thanks to its frequent low fare deals. Its main base is the Low Cost Carrier Terminal (LCCT) at Kuala Lumpur International Airport. Here’s how to get to the city from LCCT.
Flight times are not so ideal and you may have to travel at rather odd hours of the day. Being a budget airline, no in-flight service is provided but you may purchase food and refreshments in-flight, the good thing is that these are reasonably priced. The airline flies not only domestic routes but regional routes as well; booking is thru the internet and booking office at the airports. But beware, sometimes you may be charged for double for your flights (system glitches) and it will take you months to get a refund. Golfers are also reminded that they have to pay RM25 for their golf bags, which are carried free by full-service airlines.
Please be advised: If you have to rush for connecting flights, boat transfers or if you are on a tight schedule , try to exhaust all other transportation possibilities first. Air Asia flights have been known to have frequent delays and sometimes, even cancellations. However, based on my personal experiences with this Air Asia - taking the first flight on the day’s schedule is usually the best as there are the least possibilities of delays on the first flight out.
Take Note that Air Asia practices Ticketless travel concept. This is how it works:
1. Book your flight and you will be issued a booking number
2. A flight itinerary with your travel details will be emailed or handed to you after you have made your payment
3. You do not have to bring your flight itinerary with you for Check-In. All you need to remember is your booking number, or mention your name. You must show your identity card for Malaysian residents or passport for foreigners for identification and Check-In purposes.
4. How to Book and Pay. There are several ways - via internet, SMS booking, Call Centre, Air Asia Airport counters, Air Asia’s travel agents, Air Asia sales centre.
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Air asia cancelled our flight without providing any other option, promised to refund the money charged on the credit card, but after 3 months we have not received anything.
If you can it is better to chose any other airline.
Air Asia cancelled our flight out of Bangkok on 2 Oct. They gave me a signed Refund Authority stating, “Refund to Credit Card within 14 work days.” I call and send emails almost everyday. They will not tell me when they will pay. It took me seconds to pay them online. They took my money and did not deliver the goods. Watch out for these guys…….not very ethical.
I agree with the 2 responses as I also experienced the same thing still waiting for the refund they promised after my flight was cancelled.
I think they should change their slogan to
Air Asia- Now everbody can be taken for a ride.
Beware. Even you flight is cancelled, Air Asia promises a “full” refund of your money is only the initial amount you have paid to purchase the air ticket. The flight change fee, name change fee or any other fees you have paid subsequently, if any, are NOT refundable. No wonder they keep on creating new routes and canceling some other routes.
I agree with all the above post. We have a party of five with booking to fly from Vietnam to Bangkok. But due to the airport closure because of political turmoil in Thailand, all flights have been canceled. We have requested for cancellation and refund of our airfare, but the field office is giving us a hard time, nor do they want to refund us. They only offer a credit of the flight which we can use in 3 months time period. Unfortunately, we live in the US and will never have a chance to use this credit. It is really a ripoff since they don’t have to fly anyone out but get a chance to pocket our money without giving the service. So beware and do not use them. It is not worth the hassle.
Hi Jackie,
The same thing happened to my wife and I. Simply contact your credit or debit card company and tell them exactly what happened. They will credit your account pending an investigation, and in the end you will not have to pay anything. The only problem is if you paid cash. Then you are stuck.
My flights were cancelled due to the Bangkok Airport closure and Air Asia have not bothered to contact me about my options or given the credit option detailed on their website. They are impossible to contact. I have also made a dispute with my credit card as you need to prevent organisations holding credit and providing no services. Air Asia is using unethical accounting practices.
My flight to Bangkok were canceled as well on that day…….but nobody bother to call me to inform on the payment issue. They were very happy if you change any particular because the can make money easily. From now I will never use Airasia anymore. I do not mind paying extra but service is more important.
Mayalsia Airline has this really low airfare right now to go back to Taiwan, but their website is very user unfriendly and i made some mistakes, one of them being purchasing one way tickets instead of round. They have no exchange, cancel, change policies on special fares. I am pleading and bugging them until they show me some favor. I bought 4 tickets and have referred alot of people to them. I’ve realized it’s better to just go through an airline reservation company for international flights…saves alot of hassle.
Air Asia has a sheap ticket said in the published promotion but In June 2007, it has left me in waiting room Polonia Medan on myway trveling to Jakarta. This case made me double ticket that I had to pay.
First time booking on line given me a bad experience….. After making the payment thru online via credit card….. suddenly I got the Error… RUN TIME ERROR….. not sure what was the caused and believed that the transaction was not thru because I didn’t get the confirmation booking number… I then make another booking on line. Suprisingly same thing happen… half way keying the relevant info, the screen was suddenly cleared off…. Not sure what happened again and why it happened?????
Felt something not right… I then call up my bank to check on the transaction… the bank officer told me that there is one successfully recorded transaction to AirAsia. The amount is correct.
This morning tried several attempts to call the main line of Air Asia…. waited for more than 30 minutes after making more than 10 calls but frustrated receiving only Voice Mail saying the Representatives are Busy at the moment….
Please give me ideas to highlight my complaints….. So frustrated with their customer service and the systems booking on line…..
Air Asia cheap? Talk to my foot. It’s a rip off. Delays, zero baggage allowance, misleading advertising, etc. Agreed 110% on refunds. It takes forever and ever to get your refunds.
In a flight from Singapore to KL last month, they even forgot to close and lock the plane’s door when the plane was maneuvering (i.e. moving) to the runway. The flight attendant had to run to close the door when air was gushing into the plane. After closing the door the idioctic lady flight attendant even had the cheeck to laugh.
Air Asia - fly at your own risk.