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Air Asia, Malaysia

Posted by pktan on May 4th, 2007
Filed Under: Flight, General, Transport

Air Asia is a low-cost airline based in Kuala Lumpur, Malaysia. It operates scheduled domestic and international flights and is Asia’s leading low fare, no frills airline. It is also the first airline in the region to implement fully ticketless travel and unassigned seats. Air Asia has been expanding rapidly and is very popular among the travelling public thanks to its frequent low fare deals. Its main base is the Low Cost Carrier Terminal (LCCT) at Kuala Lumpur International Airport. Here’s how to get to the city from LCCT.

Flight times are not so ideal and you may have to travel at rather odd hours of the day. Being a budget airline, no in-flight service is provided but you may purchase food and refreshments in-flight, the good thing is that these are reasonably priced. The airline flies not only domestic routes but regional routes as well; booking is thru the internet and booking office at the airports. But beware, sometimes you may be charged for double for your flights (system glitches) and it will take you months to get a refund. Golfers are also reminded that they have to pay RM25 for their golf bags, which are carried free by full-service airlines.

Please be advised: If you have to rush for connecting flights, boat transfers or if you are on a tight schedule , try to exhaust all other transportation possibilities first. Air Asia flights have been known to have frequent delays and sometimes, even cancellations. However, based on my personal experiences with this Air Asia - taking the first flight on the day’s schedule is usually the best as there are the least possibilities of delays on the first flight out.

Take Note that Air Asia practices Ticketless travel concept. This is how it works:

1. Book your flight and you will be issued a booking number

2. A flight itinerary with your travel details will be emailed or handed to you after you have made your payment

3. You do not have to bring your flight itinerary with you for Check-In. All you need to remember is your booking number, or mention your name. You must show your identity card for Malaysian residents or passport for foreigners for identification and Check-In purposes.

4. How to Book and Pay. There are several ways - via internet, SMS booking, Call Centre, Air Asia Airport counters, Air Asia’s travel agents, Air Asia sales centre.

Air Asia Official Website

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2 Responses »

  1. Raffaella on September 21st, 2007 at 1:37 pm:

    Air asia cancelled our flight without providing any other option, promised to refund the money charged on the credit card, but after 3 months we have not received anything.
    If you can it is better to chose any other airline.

  2. PaulK on October 25th, 2007 at 11:21 am:

    Air Asia cancelled our flight out of Bangkok on 2 Oct. They gave me a signed Refund Authority stating, “Refund to Credit Card within 14 work days.” I call and send emails almost everyday. They will not tell me when they will pay. It took me seconds to pay them online. They took my money and did not deliver the goods. Watch out for these guys…….not very ethical.

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