Comments on: Aeroline Express Bus

By: Everlyn

Everlyn — Thu, 06 May 2010 01:43:32 +0000

I’m from US for the first time I want to try their service but I’ve a bad experience about Aeroline …from Sunway to Penang… I’ve called them to wait for me about 5 minutes due to I’m stuck in terrible traffic jam unfortunately they didn’t wait for me at all and I told them that I could pay additional charges to seat for next bus but they refused to do so…for me is fine if I’m lost RM55 (USD 15) but at least I know it is bad service without waiting for customer even though a minute for them who’re called in and what they’ve promised…

From my opinion, what’s the meaning of “The convenient way to Fly” and What’s the meaning of Aeroline? Even though the decoration of interior bus is almost same with airplane but service is still as low end bus service not high end as airplane….the name should change…

By: chiki

chiki — Thu, 29 Apr 2010 03:13:11 +0000

biasa la……in BolehLand

Malaysia. All problems are “”standard”" in companies of Malaysia. be it bus companies to big corporation. Even Proton. hahahahah….Remind me of my car being serviced at Proton service center. When I complained the sound of the dashboard and power window, the service staff said “”Biasa la Bang. Nie semue masalah standard”"

Imagine if Proton (a big player in Malaysia’s Automotive industry) can do this, what else do you expect from a bus company?

The cause of the problem is the people mentality. I’m sure each company (including the bus company) has their own policy, standard procedure, rule and regulation, standards, etc. However, it’s up to the staffs to accept, enforce and implement it.

Sad to say that these policy, procedure, etc only effective in black and white. Nothing more.

By: Michelle Tsui

Michelle Tsui — Fri, 23 Apr 2010 06:09:53 +0000

All bus companies in Malaysia are like that. If not this problem, another one. You can never find all good. Sure got some bad points for all the companies.

’nuff said.

By: eric

eric — Mon, 29 Mar 2010 03:53:23 +0000

KKKL Express bus is suck.

I was taking the bus 4.30pm and i was there waiting for bus since 4pm.
4.25pm i went to counter ask for bus status and counter lady told me the bus is on the way come in to puduraya. i was standing at the platform staircase because of the crowd not allowed me to stand down floor. i keep waiting till 4.35pm and did not see the bus come in to the bus station and i decided to ask the counter again and replied was bus already departed. What the heck, i was waiting there and din see the bus or any ekor of their staff to calling for passenger.

So becareful this stupid bus company if you want to take KKKL.

By: Lex

Lex — Fri, 06 Nov 2009 03:41:39 +0000

If you submit feedback or a complaint to Aeroline, either through their website or by filling in a form, don’t expect a reply. I have written three or four times over the years and even followed up by phone. Not once did they reply. This is one area of their service that is very poor. The other area is in customer service in certain ticketing offices, where some of the staff are not suited to the work and are just plain rude. On board, however, it is a different story — staff are polite, seats are comfortable and buses are always clean, so the bottom line is a plus.

By: Voon

Voon — Wed, 04 Nov 2009 08:35:26 +0000

So I have travelled by Aeroline few times already and this company is pretty good. The BU terminal is the best for me.

Must suggest to Aeroline to have WiFi on their service since I see that some other bus service already provide it.

By: Esther

Esther — Thu, 10 Sep 2009 06:24:47 +0000

Does Aeroline operate between Singapore to Melaka ??

By: del

del — Tue, 28 Jul 2009 02:14:16 +0000

i was on board last month
i reallized that one of my bags containing special things missing
asked 4 help butthe crew said wait until somebody return it. if not means not my lucky day
was that the answer i should get?

By: matthew

matthew — Wed, 08 Apr 2009 03:33:56 +0000

hi tim, I agree with u.. on ur behalf.. my friend too had encountered that problem.. but fortunately he got the bus in a nick of time. i suggest u to try sri maju ekspress. they are not bad too. kkkl is ok as I hv seen their buses before in the body builder. on the other hand, Aeroline is the recommended service for singapore route.

By: del pierro

del pierro — Sat, 14 Mar 2009 11:54:43 +0000

Aeroline is one of the most good services that i knew. recently i took aeroline from KL to s’pore., it seem this bus service satisfied me… and this is all the reason:-

-Departure/Arrival location at same place.
-Ticket price reasonable.
-Facility onboard .
-Punctuality of departure/arrival.

*also the cabin crew is good, polite and always smile onboard .. until now i still remember this CC name is mazlina… hope all the CC in aeroline give good service like her then we all the passenger will enjoy this bus journey more comfortable..

i give 4 star….